Guest Communication
Besty AI
AI guest messaging and automated upselling for short-term rentals
Solid Option
Strong upsell engine, but AI accuracy and low autonomy rate hold it back
From $12/listing • 14-day trial
Comparison
Besty AI vs Boom
Pricing, pros and cons, and buyer-fit side-by-side. Pick the one that matches your operation — or see why neither should.
Property Management
Boom
AI-first property management system for mid-to-large operators
Best for Automation
Ambitious AI-first PMS with real automation chops — but young, unpriced, and unproven at scale
Contact sales • No free trial
Pricing side-by-side
Besty AI
Full pricing →From $12/listing • 14-day trial
Detailed pricing tiers available on the Besty AI pricing page.
Boom
Full pricing →Contact sales • No free trial
Detailed pricing tiers available on the Boom pricing page.
What each tool does well — and where it falls short
What Besty AI does well
Automated upsells generate thousands in monthly incremental revenue
Multiple operators report material gains from automated gap-night, early check-in, and late checkout upsells. One Capterra reviewer reports $2,000+/mo; NowiStay cites managers earning $10,000–$15,000 in quarterly upsell revenue.
Fast PMS onboarding with minimal configuration
Besty integrates with Hostaway, Hostfully, Guesty, and BookingSync. BNBCalc notes 'setup requires minimal configuration' and Enso Connect cites '5-minute deployment.'
Guest sentiment dashboard gives at-a-glance satisfaction visibility
Built-in sentiment scoring categorizes conversations as upset, neutral, or happy with conversation summaries, letting operators spot problems without reading every thread.
What Boom does well
Deep AI automation across guest comms and operations
Boom's BAM handles guest messaging 24/7, writes review responses, and auto-creates tasks from guest feedback. One operator said their front office team is 'now available to deal with making our guests happy, rather than dealing with repetitive stuff.'
White-glove onboarding and responsive support
Case studies and reviews consistently highlight hands-on migration support. One operator (250 properties) reported full PMS migration completed in one week with 24/7 support, including weekends.
Consolidates multiple tools, potentially cutting software spend
One reviewer reported saving ~$30k/year in add-on software costs after switching to Boom from a previous PMS stack, managing everything in one place.
Where Besty AI falls short
AI accuracy degrades significantly outside standard FAQs
Enso Connect reports ~60% of user reviews mention inaccurate responses beyond standard FAQs. Capterra reviewers corroborate with complaints about 'sometimes irrelevant responses.'
Autonomous messaging rate is well below competitors
Besty handles only 30–40% of guest communications without human intervention, which NowiStay describes as 'on the lower end of the spectrum' compared to competitors claiming 80%+.
PMS integrations break and support is thin for smaller operators
Multiple 1-star Capterra reviews cite Guesty integration failures, messaging delays, and limited weekend support. One reviewer states Besty does 'not help customers with less than 20 listings.'
Where Boom falls short
No public pricing — must contact sales
Boom discloses no pricing on its website and the /pricing URL returns a 404. This makes comparison shopping impossible and suggests custom enterprise-style quoting.
Young product with reported stability issues
Launched around September 2024, two of ten Trustpilot reviews (1-star each) cite bugs and unfinished features. One reviewer warned: 'go for a grown up PMS who have a product that works.'
No built-in direct booking website builder
Unlike Lodgify, Hostaway, and Hospitable, Boom has no native website builder or booking widget. Direct booking sites require a third-party partner integration with ICND.
Which should you pick
Pick Besty AI if
Operators with 50+ listings who want automated upselling (gap nights, early check-in, late checkout) to generate incremental revenue with minimal effort.
Skip Besty AI if
Small operators under 10 listings (cost is highest tier at $12/listing plus upsell commission, and reviews report poor support for accounts under 20 listings) or anyone needing near-full messaging automation (Besty handles only ~30–40% autonomously).
Pick Boom if
Mid-to-large STR operators (50–360+ listings) who want an AI-first, all-in-one PMS with automated guest comms, dynamic pricing, and white-glove onboarding support.
Skip Boom if
You're a solo host or small operator who needs transparent pricing, a built-in direct booking website builder, or a mature mobile app — Boom has none of these.
Keep digging
Besty AI
Strong upsell engine, but AI accuracy and low autonomy rate hold it back
Boom
Ambitious AI-first PMS with real automation chops — but young, unpriced, and unproven at scale