Property Management
Cloudbeds
All-in-one hospitality management platform for independent properties
Best for Scale
Enterprise-grade hospitality platform with unmatched channel breadth
Contact sales • No free trial
Comparison
Cloudbeds vs Boom
Pricing, pros and cons, and buyer-fit side-by-side. Pick the one that matches your operation — or see why neither should.
Property Management
Boom
AI-first property management system for mid-to-large operators
Best for Automation
Ambitious AI-first PMS with real automation chops — but young, unpriced, and unproven at scale
Contact sales • No free trial
✓Editorial verdict
Which should you pick: Cloudbeds or Boom?
Pick Cloudbeds if you need a mature, battle-tested hospitality platform for 22,000+ properties with 300+ OTA connections, 400+ marketplace integrations, and unified PMS + channel manager + booking engine. Pick Boom if you're a mid-to-large vacation rental operator (50+ listings) who wants AI-first guest messaging and automated task generation — and you're comfortable betting on a late-2024 platform with opaque pricing and limited independent review data.
Editorial perspective from the Cloudbeds side; factual claims about Boom are drawn from its review.
Pricing side-by-side
Cloudbeds
Full pricing →Contact sales • No free trial
Contact sales
Custom pricing — contact sales for quote. Four named plans (Flex, One, Experience, Enterprise) with pricing based on property size, number of units, and features. Third-party sources cite conflicting starting points ($99–$180/mo) likely reflecting different plans or time periods. Cloudbeds publishes no dollar amounts. Commission-free direct bookings via built-in booking engine confirmed.
Boom
Full pricing →Contact sales • No free trial
Custom
Pricing is not publicly disclosed; prospective customers must book a demo or contact sales. No pricing page exists on the website (/pricing returns 404). Boom is not listed on G2 or Capterra. Source: Lodgify comparison confirms 'does not provide any information regarding pricing on its site.'
What each tool does well — and where it falls short
What Cloudbeds does well
Operational efficiency through deep integration
Users praise the all-in-one platform that centralizes reservation management, reduces errors, and streamlines processes. OTA integrations across 300+ channels simplify multi-channel distribution.
Intuitive interface and ease of use
Users consistently highlight the ease of use and intuitive design, appreciating how it streamlines hotel management tasks in one platform despite the system's breadth.
Strong customer support
Multiple users note excellent support quality through chat and dedicated account managers, helping offset the platform's complexity.
Commission-free direct bookings
Built-in booking engine charges zero commission on direct reservations, making it attractive for operators building a direct-booking strategy.
What Boom does well
Deep AI automation across guest comms and operations
Boom's BAM handles guest messaging 24/7, writes review responses, and auto-creates tasks from guest feedback. One operator said their front office team is 'now available to deal with making our guests happy, rather than dealing with repetitive stuff.'
White-glove onboarding and responsive support
Case studies and reviews consistently highlight hands-on migration support. One operator (250 properties) reported full PMS migration completed in one week with 24/7 support, including weekends.
Consolidates multiple tools, potentially cutting software spend
One reviewer reported saving ~$30k/year in add-on software costs after switching to Boom from a previous PMS stack, managing everything in one place.
Where Cloudbeds falls short
Reporting system limitations
Users note significant flaws in the reporting system, with some reports being completely unreadable by accountants due to accuracy issues — a dealbreaker for operators who need clean financials.
Hidden fees and aggressive upselling
Users report constant upselling of features expected to be included at the advertised price. ITQlick notes users report unexpected charges for add-on features.
Technical reliability issues
Users experience connectivity problems, system bugs, and availability matrix glitches that can block inventory and prevent guest bookings during critical periods.
Opaque pricing makes cost comparison difficult
Cloudbeds publishes no prices — all four plans require custom quotes. Third-party sources give conflicting figures ($99–$180 starting points), making budgeting impossible before engaging sales.
Where Boom falls short
No public pricing — must contact sales
Boom discloses no pricing on its website and the /pricing URL returns a 404. This makes comparison shopping impossible and suggests custom enterprise-style quoting.
Young product with reported stability issues
Launched around September 2024, two of ten Trustpilot reviews (1-star each) cite bugs and unfinished features. One reviewer warned: 'go for a grown up PMS who have a product that works.'
No built-in direct booking website builder
Unlike Lodgify, Hostaway, and Hospitable, Boom has no native website builder or booking widget. Direct booking sites require a third-party partner integration with ICND.
Which should you pick
Pick Cloudbeds if
Multi-property operators seeking all-in-one hospitality management with strong OTA integrations and commission-free direct bookings.
Skip Cloudbeds if
Small operators on tight budgets concerned about hidden fees, upselling tactics, or needing robust reporting capabilities.
Pick Boom if
Mid-to-large STR operators (50–360+ listings) who want an AI-first, all-in-one PMS with automated guest comms, dynamic pricing, and white-glove onboarding support.
Skip Boom if
You're a solo host or small operator who needs transparent pricing, a built-in direct booking website builder, or a mature mobile app — Boom has none of these.
Where Cloudbeds and Boom actually differ
- Cloudbeds has been in market for over a decade with 22,000+ customers across 157 countries and extensive G2/Capterra coverage. Boom launched around September 2024 with only 10 Trustpilot reviews (two are 1-star citing bugs) and no G2 or Capterra listings.
- Cloudbeds is a hotel/hostel/vacation rental hybrid platform with front-desk, housekeeping, and revenue management. Boom is vacation-rental-specific and positions itself as a 'PMS enhancement' that can layer on top of an existing PMS rather than fully replace it.
- Both are quote-only. Cloudbeds has third-party pricing citations ($99–$180/mo starting). Boom publishes nothing — /pricing returns 404 and requires a sales demo with no public reference points.
- Cloudbeds connects to 300+ OTAs with 400+ marketplace integrations documented. Boom claims 40+ channels but publishes no documentation on which have full two-way API sync versus iCal-only.
- Boom's BAM AI system handles 24/7 guest messaging, automated review responses, and auto-generated tasks from guest sentiment as one integrated agent. Cloudbeds has a unified inbox and guest communication tools but no comparable AI-driven review or task automation.
Common objections
- Boom's AI features sound more advanced — is Cloudbeds behind on AI?
- On AI-specific features, yes — Boom's sentiment-driven task creation and automated review responses are more advanced than Cloudbeds' current inbox. But AI ambition isn't the same as platform reliability. Cloudbeds runs 22,000+ properties with a decade of production data. Boom has been live for under two years with negative reviews citing bugs and unfinished features. If messaging reliability matters more than cutting-edge AI, Cloudbeds' maturity beats Boom's ambition. If you're specifically buying for AI, Hospitable is actually the stronger option than either.
- Cloudbeds has reliability complaints too — connectivity problems, availability matrix glitches. Why is Cloudbeds the safer bet?
- Cloudbeds' reliability issues are real and documented. But they exist at the scale of 22,000+ properties where bugs get surfaced, reported, and fixed with visible iteration. Boom's issues are emerging in a much smaller review sample (10 reviews) with no track record of iteration at scale. Known flaws in a mature platform are easier to work around than unknown flaws in a new one.
- Both have opaque pricing — so why not pick the cheaper one?
- Neither discloses pricing until you engage sales, so 'cheaper' is unknowable up front. Third-party sources suggest Cloudbeds starts around $99–$180/mo at the low tier. Boom has zero public reference points. Get quotes from both at your exact listing count and feature set, then evaluate total cost including add-ons. Cloudbeds' upselling is a documented concern; Boom's all-in pitch is unverifiable. Neither is a pricing-transparency winner, but Cloudbeds at least gives you reference points.
Keep digging
Cloudbeds
Enterprise-grade hospitality platform with unmatched channel breadth
Boom
Ambitious AI-first PMS with real automation chops — but young, unpriced, and unproven at scale