Property Management
Hostaway
All-in-one vacation rental software for professional hosts
Best for Scale
The automation layer for operators scaling past 10 listings
Contact sales • No free trial
Comparison
Hostaway vs Track Hospitality
Pricing, pros and cons, and buyer-fit side-by-side. Pick the one that matches your operation — or see why neither should.
Property Management
Track Hospitality
Enterprise vacation rental PMS with deep accounting and distribution
Best for Enterprise
Enterprise PMS with best-in-class accounting — if you can stomach the onboarding
From $5,000 • No free trial
✓Editorial verdict
Which should you pick: Hostaway or Track Hospitality?
Pick Hostaway if you run 10–100 listings and want the only PMS with preferred-partner status on Airbnb, Vrbo, AND Booking.com, a native mobile app, 300+ integrations with Zapier, and responsive onboarding in weeks rather than months — at roughly 60% less cost. Pick Track if you manage 50+ listings and need institutional-grade accounting with advanced tax compliance, owner statements built for state audits, and premium channel access to Marriott Homes & Villas that Hostaway cannot reach.
Editorial perspective from the Hostaway side; factual claims about Track Hospitality are drawn from its review.
Pricing side-by-side
Hostaway
Full pricing →Contact sales • No free trial
Standard (quote)
Quote only — ~$40/listing/mo reported
10+ listings typical
Booking fee: Percentage on direct bookings (rate depends on negotiated quote)
- Channel manager for 26+ OTAs
- Unified guest inbox
- Automation engine
- Direct booking site
- Owner portal
- Open API + marketplace access
Enterprise (quote)
Custom
50+ listings, management companies
Booking fee: Negotiated
- Everything in Standard
- Dedicated account manager
- Priority support
- Custom integrations
Track Hospitality
Full pricing →From $5,000 • No free trial
Custom
Starts at $5,000/month per Capterra. Custom pricing based on portfolio size — contact sales for exact quote. Users report auto-renewing contracts and price increases without notice. No free trial available.
What each tool does well — and where it falls short
What Hostaway does well
Best-in-class multi-channel reliability — eliminates double bookings
Real-time API sync across Airbnb, Vrbo, Booking.com, and dozens more. Operators consistently report it as the most reliable sync in the market, which directly prevents costly double-booking incidents.
Preferred-partner status with Airbnb, Vrbo, AND Booking.com — the 'triple crown'
Hostaway is the only property management platform with preferred/premier partner status across all three major OTAs. Priority API access and faster feature rollouts mean fewer sync errors and access to channel-exclusive tools before competitors.
Owner portal with professional reporting — real value for co-host and management companies
Owners get their own login to view revenue, occupancy, and payout statements in real time, with customizable visibility controls. For co-hosting businesses, this transparency tool is a genuine client-retention feature.
What Track Hospitality does well
User-friendly interface and cost-effectiveness for large portfolios
Reviews stated that Track was user-friendly and cost-effective — though 'cost-effective' applies mainly at scale where $5K/mo is spread across many units.
Strongest-in-class accounting and tax features
The accounting & tax side of TRACK is its strongest feature, per GetApp reviews. Critical for operators managing owner statements and tax compliance across many properties.
Measurable revenue performance improvement
On average, customers see a 27% boost in RevPAR according to Track's official website. Likely attributable to distribution breadth and revenue management integrations.
Where Hostaway falls short
1.8% booking engine fee on all direct bookings, introduced November 2024
Hostaway added a 1.8% guest service fee to every reservation through operators' own direct-booking websites. This undercuts one of the main advantages of direct bookings (avoiding OTA commissions) and was rolled out via a terms update that many users missed.
Steep learning curve and significant setup investment — not plug-and-play
Setup requires mapping channels, configuring automation rules, setting up owner statements, and training staff. Reviewers consistently note it takes weeks to become fully operational — a real barrier for small operators or teams without technical staff.
Opaque pricing and contract lock-in reported by users — cancellation is difficult
Hostaway requires a sales call to see numbers. Multiple HotelMinder reviews describe being signed into annual contracts they thought were monthly, and difficulty canceling mid-term. Read the contract carefully.
Where Track Hospitality falls short
Customer support is unreliable and deteriorating
There's a revolving door of customer success reps and support has become almost non-existent, with only a 50% chance you'll receive a reply to a ticket. Multiple reviewers corroborate.
Aggressive pricing and contract practices
TRACK raised pricing without customer consent, and when customers tried to cancel, they were told they had to pay for another 12 months due to auto-renewal.
Onboarding takes 6+ months with ongoing fees
The onboarding process is excessively prolonged, lasting over six months, with ongoing fees during the entire period. Budget for a long ramp-up before seeing value.
Which should you pick
Pick Hostaway if
Multi-property managers running 10-100+ listings across Airbnb, Vrbo, and Booking.com who need reliable multi-channel sync, team task management, and owner reporting in one platform.
Skip Hostaway if
You have fewer than 5 listings, you're budget-sensitive, or you rely heavily on direct booking revenue and can't absorb a 1.8% booking engine fee on every guest transaction.
Pick Track Hospitality if
Large property managers with 50–500+ listings who need institutional-grade accounting, tax reporting, and broad channel distribution — and have budget for $5K+/mo.
Skip Track Hospitality if
You manage fewer than 20 listings, need fast onboarding, or cannot commit to a $5K/mo minimum with auto-renewing annual contracts.
Where Hostaway and Track Hospitality actually differ
- Hostaway costs ~$40/listing/mo (quote-only) plus 1.8% on direct bookings. Track starts at $5,000/mo minimum with custom enterprise pricing — at 50 listings, Hostaway runs ~$2,000/mo versus Track's $5,000/mo, a 60% cost difference.
- Hostaway holds preferred-partner status on Airbnb, Vrbo, AND Booking.com — the only PMS with all three. Track connects to these channels via TrackDistribution but holds no documented preferred-partner designations on any OTA.
- Track includes enterprise-grade accounting and tax reporting consistently cited as best-in-class, with owner statements built for compliance-grade financial management. Hostaway includes an owner portal with revenue reporting and payout statements but does not offer comparable tax compliance depth or 1099 processing workflows.
- Hostaway includes a native iOS and Android mobile app, 300+ integrations with an open API and Zapier, and onboarding measured in weeks. Track has no documented mobile app, 75+ integrations with no Zapier, and onboarding that exceeds 6 months with ongoing fees during setup.
- Track connects to Marriott Homes & Villas, HomeToGo, and Hopper as direct channels. Hostaway connects to 8 direct channels including Expedia, TripAdvisor, and Agoda — different channel mixes with Track offering premium luxury distribution and Hostaway offering broader mainstream coverage.
Common objections
- Track claims a 27% RevPAR boost and has enterprise accounting — doesn't that justify paying $3,000/mo more than Hostaway?
- Only if your accounting needs exceed what Hostaway's owner portal plus QuickBooks or Xero integration can deliver. Hostaway integrates with the same revenue management tools (PriceLabs, Beyond Pricing, Wheelhouse) that likely drive Track's RevPAR claim — those gains aren't unique to Track's platform. The $3,000/mo premium buys two things: compliance-grade tax reporting and Marriott Homes & Villas access. If you process dozens of 1099s annually or Marriott generates meaningful booking volume for your portfolio, Track's premium has a case. For most operators below 100 units, Hostaway plus QuickBooks delivers adequate financial reporting at 60% less cost.
- Track has terrible support — a 50% ticket reply rate and revolving reps. Is Hostaway meaningfully better?
- Yes, though Hostaway's support isn't flawless either. Hostaway offers phone and chat on higher tiers with mixed but functional user reviews. Track's support issues are more severe — near-total abandonment on routine tickets, which at $5,000/mo is indefensible. Hostaway's preferred-partner status on all three major OTAs also means channel sync issues get priority resolution at the API level, reducing the frequency of support-dependent emergencies in the first place.
- Track connects to Marriott Homes & Villas — Hostaway doesn't. Is that channel worth the cost difference?
- Only if your properties fit Marriott's luxury vacation rental criteria and that channel would generate incremental bookings you can't reach otherwise. Marriott Homes & Villas targets premium whole-home rentals and can command higher ADR. But most operators earn 80%+ of OTA revenue from Airbnb, Vrbo, and Booking.com — channels where Hostaway has preferred-partner status and Track doesn't. Unless Marriott would realistically generate $3,000+/mo in bookings you wouldn't get through Hostaway's 8 channels, the math doesn't support Track's premium for that single channel alone.
Keep digging
Hostaway
The automation layer for operators scaling past 10 listings
Track Hospitality
Enterprise PMS with best-in-class accounting — if you can stomach the onboarding