Property Management
Track Hospitality
Enterprise vacation rental PMS with deep accounting and distribution
Best for Enterprise
Enterprise PMS with best-in-class accounting — if you can stomach the onboarding
From $5,000 • No free trial
Comparison
Track Hospitality vs Cloudbeds
Pricing, pros and cons, and buyer-fit side-by-side. Pick the one that matches your operation — or see why neither should.
Property Management
Cloudbeds
All-in-one hospitality management platform for independent properties
Best for Scale
Enterprise-grade hospitality platform with unmatched channel breadth
Contact sales • No free trial
✓Editorial verdict
Which should you pick: Track Hospitality or Cloudbeds?
Pick track-hs if you manage 50+ vacation rental listings and need enterprise-grade accounting, tax reporting, owner statements, and premium channel distribution including Marriott Homes & Villas — and you can commit to $5,000/mo with a 6+ month onboarding. Pick Cloudbeds if you run independent hotels or multi-property hospitality needing 300+ OTA connections and a unified PMS with front-desk and housekeeping, and you're willing to negotiate custom pricing (~$99–$180+/mo starting).
Editorial perspective from the Track Hospitality side; factual claims about Cloudbeds are drawn from its review.
Pricing side-by-side
Track Hospitality
Full pricing →From $5,000 • No free trial
Custom
Starts at $5,000/month per Capterra. Custom pricing based on portfolio size — contact sales for exact quote. Users report auto-renewing contracts and price increases without notice. No free trial available.
Cloudbeds
Full pricing →Contact sales • No free trial
Contact sales
Custom pricing — contact sales for quote. Four named plans (Flex, One, Experience, Enterprise) with pricing based on property size, number of units, and features. Third-party sources cite conflicting starting points ($99–$180/mo) likely reflecting different plans or time periods. Cloudbeds publishes no dollar amounts. Commission-free direct bookings via built-in booking engine confirmed.
What each tool does well — and where it falls short
What Track Hospitality does well
User-friendly interface and cost-effectiveness for large portfolios
Reviews stated that Track was user-friendly and cost-effective — though 'cost-effective' applies mainly at scale where $5K/mo is spread across many units.
Strongest-in-class accounting and tax features
The accounting & tax side of TRACK is its strongest feature, per GetApp reviews. Critical for operators managing owner statements and tax compliance across many properties.
Measurable revenue performance improvement
On average, customers see a 27% boost in RevPAR according to Track's official website. Likely attributable to distribution breadth and revenue management integrations.
What Cloudbeds does well
Operational efficiency through deep integration
Users praise the all-in-one platform that centralizes reservation management, reduces errors, and streamlines processes. OTA integrations across 300+ channels simplify multi-channel distribution.
Intuitive interface and ease of use
Users consistently highlight the ease of use and intuitive design, appreciating how it streamlines hotel management tasks in one platform despite the system's breadth.
Strong customer support
Multiple users note excellent support quality through chat and dedicated account managers, helping offset the platform's complexity.
Commission-free direct bookings
Built-in booking engine charges zero commission on direct reservations, making it attractive for operators building a direct-booking strategy.
Where Track Hospitality falls short
Customer support is unreliable and deteriorating
There's a revolving door of customer success reps and support has become almost non-existent, with only a 50% chance you'll receive a reply to a ticket. Multiple reviewers corroborate.
Aggressive pricing and contract practices
TRACK raised pricing without customer consent, and when customers tried to cancel, they were told they had to pay for another 12 months due to auto-renewal.
Onboarding takes 6+ months with ongoing fees
The onboarding process is excessively prolonged, lasting over six months, with ongoing fees during the entire period. Budget for a long ramp-up before seeing value.
Where Cloudbeds falls short
Reporting system limitations
Users note significant flaws in the reporting system, with some reports being completely unreadable by accountants due to accuracy issues — a dealbreaker for operators who need clean financials.
Hidden fees and aggressive upselling
Users report constant upselling of features expected to be included at the advertised price. ITQlick notes users report unexpected charges for add-on features.
Technical reliability issues
Users experience connectivity problems, system bugs, and availability matrix glitches that can block inventory and prevent guest bookings during critical periods.
Opaque pricing makes cost comparison difficult
Cloudbeds publishes no prices — all four plans require custom quotes. Third-party sources give conflicting figures ($99–$180 starting points), making budgeting impossible before engaging sales.
Which should you pick
Pick Track Hospitality if
Large property managers with 50–500+ listings who need institutional-grade accounting, tax reporting, and broad channel distribution — and have budget for $5K+/mo.
Skip Track Hospitality if
You manage fewer than 20 listings, need fast onboarding, or cannot commit to a $5K/mo minimum with auto-renewing annual contracts.
Pick Cloudbeds if
Multi-property operators seeking all-in-one hospitality management with strong OTA integrations and commission-free direct bookings.
Skip Cloudbeds if
Small operators on tight budgets concerned about hidden fees, upselling tactics, or needing robust reporting capabilities.
Where Track Hospitality and Cloudbeds actually differ
- track-hs starts at $5,000/mo with custom pricing. Cloudbeds is contact-sales only with third-party sources citing $99–$180+/mo starting points — Cloudbeds is 20–50x cheaper at entry. track-hs only makes economic sense at 50+ units where per-unit cost drops below $100/mo.
- Cloudbeds connects to 300+ OTAs with 400+ marketplace integrations. track-hs connects to 6 direct channels (including Marriott Homes & Villas, HomeToGo, Hopper) with 75+ integration partners — Cloudbeds has dramatically broader distribution; track-hs has premium channel access Cloudbeds lacks (Marriott Homes & Villas, Hopper).
- track-hs's top-cited feature is best-in-class accounting and tax reporting with owner statements — built for compliance-grade multi-owner vacation rental operations. Cloudbeds is designed for hotels first with reporting accuracy issues flagged in reviews — track-hs is dramatically stronger on accounting depth.
- track-hs customers report an average 27% boost in RevPAR. Cloudbeds has no comparable published revenue performance claim — different emphasis, with track-hs leaning on revenue management integrations and Cloudbeds leaning on distribution breadth.
- track-hs has documented poor support with ~50% ticket reply rate, surprise price increases, and auto-renewing contracts. Cloudbeds has its own issues with hidden fees and aggressive upselling — both have service-quality friction, at very different price points.
Common objections
- Cloudbeds is 20–50x cheaper at entry and has 300+ OTAs — why pay track-hs's $5,000/mo?
- At below 50 listings, you shouldn't. track-hs is priced for operators where $5,000/mo is a rounding error against portfolio revenue — a 100-unit operator doing $3M annually spends $60k/year on track-hs to access premium Marriott Homes & Villas distribution and compliance-grade accounting. Cloudbeds can't match that accounting depth at any tier, but it's plenty for hotel-style operations. Choose based on whether you need enterprise accounting and premium channels, or broader distribution and hotel workflows.
- track-hs has 6 channels, Cloudbeds has 300+ — isn't that 50x more distribution reach?
- Raw count overstates the gap. Most vacation rental operators get 90%+ of OTA revenue from Airbnb, Vrbo, Booking.com, and Expedia — all of which both tools cover. track-hs adds Marriott Homes & Villas and Hopper, which Cloudbeds doesn't have as native channels. Cloudbeds' 294 extra OTAs are mostly boutique regional hotel channels that vacation rental operators don't use. For premium STR distribution, track-hs often has the stronger channel mix despite the smaller count.
- Both tools have support and contract issues — at track-hs's price, isn't that unacceptable?
- It's genuinely unacceptable, and the most serious criticism of track-hs. 50% ticket reply rate, surprise price increases, and forced auto-renewals at a $5,000/mo minimum are user-hostile. Operators who choose track-hs usually do so because the accounting depth and premium channels solve revenue-critical problems competitors can't. Cloudbeds has its own issues but at its price point they're less painful. If track-hs's service quality were better, it would be a clearer enterprise leader.
Keep digging
Track Hospitality
Enterprise PMS with best-in-class accounting — if you can stomach the onboarding
Cloudbeds
Enterprise-grade hospitality platform with unmatched channel breadth