Property Management
Track Hospitality
Enterprise vacation rental PMS with deep accounting and distribution
Best for Enterprise
Enterprise PMS with best-in-class accounting — if you can stomach the onboarding
From $5,000 • No free trial
Comparison
Track Hospitality vs Hostaway
Pricing, pros and cons, and buyer-fit side-by-side. Pick the one that matches your operation — or see why neither should.
Property Management
Hostaway
All-in-one vacation rental software for professional hosts
Best for Scale
The automation layer for operators scaling past 10 listings
Contact sales • No free trial
✓Editorial verdict
Which should you pick: Track Hospitality or Hostaway?
Pick track-hs if you manage 50+ listings and need institutional-grade accounting, tax compliance with owner statements, and premium channel access including Marriott Homes & Villas. Pick hostaway if you run 10–100 listings and want the only PMS with preferred-partner status on Airbnb, Vrbo, and Booking.com, a native mobile app, and 300+ integrations at a fraction of track-hs's cost.
Editorial perspective from the Track Hospitality side; factual claims about Hostaway are drawn from its review.
Pricing side-by-side
Track Hospitality
Full pricing →From $5,000 • No free trial
Custom
Starts at $5,000/month per Capterra. Custom pricing based on portfolio size — contact sales for exact quote. Users report auto-renewing contracts and price increases without notice. No free trial available.
Hostaway
Full pricing →Contact sales • No free trial
Standard (quote)
Quote only — ~$40/listing/mo reported
10+ listings typical
Booking fee: Percentage on direct bookings (rate depends on negotiated quote)
- Channel manager for 26+ OTAs
- Unified guest inbox
- Automation engine
- Direct booking site
- Owner portal
- Open API + marketplace access
Enterprise (quote)
Custom
50+ listings, management companies
Booking fee: Negotiated
- Everything in Standard
- Dedicated account manager
- Priority support
- Custom integrations
What each tool does well — and where it falls short
What Track Hospitality does well
User-friendly interface and cost-effectiveness for large portfolios
Reviews stated that Track was user-friendly and cost-effective — though 'cost-effective' applies mainly at scale where $5K/mo is spread across many units.
Strongest-in-class accounting and tax features
The accounting & tax side of TRACK is its strongest feature, per GetApp reviews. Critical for operators managing owner statements and tax compliance across many properties.
Measurable revenue performance improvement
On average, customers see a 27% boost in RevPAR according to Track's official website. Likely attributable to distribution breadth and revenue management integrations.
What Hostaway does well
Best-in-class multi-channel reliability — eliminates double bookings
Real-time API sync across Airbnb, Vrbo, Booking.com, and dozens more. Operators consistently report it as the most reliable sync in the market, which directly prevents costly double-booking incidents.
Preferred-partner status with Airbnb, Vrbo, AND Booking.com — the 'triple crown'
Hostaway is the only property management platform with preferred/premier partner status across all three major OTAs. Priority API access and faster feature rollouts mean fewer sync errors and access to channel-exclusive tools before competitors.
Owner portal with professional reporting — real value for co-host and management companies
Owners get their own login to view revenue, occupancy, and payout statements in real time, with customizable visibility controls. For co-hosting businesses, this transparency tool is a genuine client-retention feature.
Where Track Hospitality falls short
Customer support is unreliable and deteriorating
There's a revolving door of customer success reps and support has become almost non-existent, with only a 50% chance you'll receive a reply to a ticket. Multiple reviewers corroborate.
Aggressive pricing and contract practices
TRACK raised pricing without customer consent, and when customers tried to cancel, they were told they had to pay for another 12 months due to auto-renewal.
Onboarding takes 6+ months with ongoing fees
The onboarding process is excessively prolonged, lasting over six months, with ongoing fees during the entire period. Budget for a long ramp-up before seeing value.
Where Hostaway falls short
1.8% booking engine fee on all direct bookings, introduced November 2024
Hostaway added a 1.8% guest service fee to every reservation through operators' own direct-booking websites. This undercuts one of the main advantages of direct bookings (avoiding OTA commissions) and was rolled out via a terms update that many users missed.
Steep learning curve and significant setup investment — not plug-and-play
Setup requires mapping channels, configuring automation rules, setting up owner statements, and training staff. Reviewers consistently note it takes weeks to become fully operational — a real barrier for small operators or teams without technical staff.
Opaque pricing and contract lock-in reported by users — cancellation is difficult
Hostaway requires a sales call to see numbers. Multiple HotelMinder reviews describe being signed into annual contracts they thought were monthly, and difficulty canceling mid-term. Read the contract carefully.
Which should you pick
Pick Track Hospitality if
Large property managers with 50–500+ listings who need institutional-grade accounting, tax reporting, and broad channel distribution — and have budget for $5K+/mo.
Skip Track Hospitality if
You manage fewer than 20 listings, need fast onboarding, or cannot commit to a $5K/mo minimum with auto-renewing annual contracts.
Pick Hostaway if
Multi-property managers running 10-100+ listings across Airbnb, Vrbo, and Booking.com who need reliable multi-channel sync, team task management, and owner reporting in one platform.
Skip Hostaway if
You have fewer than 5 listings, you're budget-sensitive, or you rely heavily on direct booking revenue and can't absorb a 1.8% booking engine fee on every guest transaction.
Where Track Hospitality and Hostaway actually differ
- track-hs starts at $5,000/mo with custom pricing, 6+ month onboarding, and auto-renewing annual contracts. hostaway costs ~$40/listing/mo (quote-only) with $100–$500 setup and weeks of onboarding — at 50 listings, hostaway is roughly $2,000/mo versus track-hs at $5,000/mo.
- track-hs includes advanced accounting and tax reporting cited as best-in-class with owner statements built for compliance-grade financial management. hostaway includes an owner portal with revenue reporting and payout statements but does not offer the same depth of tax compliance or accounting tooling.
- hostaway holds preferred-partner status on Airbnb, Vrbo, AND Booking.com — the only PMS with all three. track-hs connects to these channels via TrackDistribution but holds no documented preferred-partner designations.
- hostaway includes a native iOS and Android mobile app and 300+ integrations with an open API and Zapier. track-hs has 75+ integration partners with an API-first architecture but no documented mobile app.
- track-hs connects to Marriott Homes & Villas, HomeToGo, and Hopper as direct channels — premium distribution unavailable on hostaway. hostaway connects to 8 direct channels including Expedia, TripAdvisor, and Agoda which track-hs does not list.
Common objections
- Hostaway costs 60% less than track-hs at 50 listings — what does track-hs's premium actually buy?
- Enterprise-grade accounting and tax compliance. Track-hs's defining strength is financial reporting depth — owner statements, tax compliance automation, and accounting that operators describe as the platform's top feature. If you manage owner funds subject to state regulations or process dozens of 1099s annually, track-hs's accounting depth justifies the premium. If your financial reporting needs are covered by hostaway's owner portal plus QuickBooks integration, you're overpaying for track-hs.
- Hostaway has preferred-partner status on all three major OTAs while track-hs doesn't — does that affect channel reliability?
- Hostaway's triple preferred-partner status means priority API access and fewer sync errors on Airbnb, Vrbo, and Booking.com. Track-hs's TrackDistribution connects to these same channels and reports a 27% RevPAR boost, but without the official partner badges, sync priority is not guaranteed. For operators where channel reliability is the top concern, hostaway's partner status is a documented advantage.
- Track-hs has terrible support reviews — is hostaway better?
- Hostaway's support reviews are mixed but meaningfully better than track-hs's documented 50% ticket reply rate and revolving customer success reps. At track-hs's $5,000/mo price point, the support quality is genuinely unacceptable. Hostaway offers phone and chat on higher tiers. Neither is perfect, but hostaway doesn't have track-hs's pattern of near-total support abandonment.
Keep digging
Track Hospitality
Enterprise PMS with best-in-class accounting — if you can stomach the onboarding
Hostaway
The automation layer for operators scaling past 10 listings