Property Management
Track Hospitality
Enterprise vacation rental PMS with deep accounting and distribution
Best for Enterprise
Enterprise PMS with best-in-class accounting — if you can stomach the onboarding
From $5,000 • No free trial
Comparison
Track Hospitality vs Kigo
Pricing, pros and cons, and buyer-fit side-by-side. Pick the one that matches your operation — or see why neither should.
Property Management
Kigo
All-in-one vacation rental PMS with channel management, now a Guesty company
Solid Option
Comprehensive channel management hampered by per-booking commissions and reliability issues
From $59/mo • 14-day trial
✓Editorial verdict
Which should you pick: Track Hospitality or Kigo?
Pick track-hs if you manage 50+ listings and need compliance-grade accounting, tax reporting, owner statements, and premium channel distribution including Marriott Homes & Villas — and you can commit to $5,000/mo with 6+ month onboarding. Pick Kigo if you want a $59/mo flat base with 5 direct OTAs (Airbnb, Vrbo, Booking.com, Expedia, TripAdvisor), bundled operations tooling (task scheduling, eSignature, guest portal), and you can absorb 1.25%/4% per-booking commissions.
Editorial perspective from the Track Hospitality side; factual claims about Kigo are drawn from its review.
Pricing side-by-side
Track Hospitality
Full pricing →From $5,000 • No free trial
Custom
Starts at $5,000/month per Capterra. Custom pricing based on portfolio size — contact sales for exact quote. Users report auto-renewing contracts and price increases without notice. No free trial available.
Kigo
Full pricing →From $59/mo • 14-day trial
Flat monthly
$59/mo flat rate subscription. Kigo charges 1.25% on non-payment bookings (e.g., Airbnb where the OTA collects payment) and 4% on paid bookings (e.g., VRBO, Booking.com, Direct) — the 4% includes credit card processing fees (~2.8% Stripe), making the effective platform commission ~1.2%. Commission is charged even on cancelled bookings. Free trial available, no credit card required.
What each tool does well — and where it falls short
What Track Hospitality does well
User-friendly interface and cost-effectiveness for large portfolios
Reviews stated that Track was user-friendly and cost-effective — though 'cost-effective' applies mainly at scale where $5K/mo is spread across many units.
Strongest-in-class accounting and tax features
The accounting & tax side of TRACK is its strongest feature, per GetApp reviews. Critical for operators managing owner statements and tax compliance across many properties.
Measurable revenue performance improvement
On average, customers see a 27% boost in RevPAR according to Track's official website. Likely attributable to distribution breadth and revenue management integrations.
What Kigo does well
Extensive channel management and synchronization
Kigo offers seamless integration to major third-party channels with synchronized availability, rates, and content across multiple listing sites, reducing risk of double bookings and opening up sales revenue opportunities.
User-friendly interface for daily operations
Users with 30+ years in vacation rentals find Kigo the quickest and easiest to learn for getting daily tasks completed, with straightforward processes for payments, refunds, and customer communication.
Comprehensive feature coverage in one platform
Kigo integrates reservation management, distribution, marketing, revenue management, eSignature, and website creation in one platform, streamlining operations for property managers.
Where Track Hospitality falls short
Customer support is unreliable and deteriorating
There's a revolving door of customer success reps and support has become almost non-existent, with only a 50% chance you'll receive a reply to a ticket. Multiple reviewers corroborate.
Aggressive pricing and contract practices
TRACK raised pricing without customer consent, and when customers tried to cancel, they were told they had to pay for another 12 months due to auto-renewal.
Onboarding takes 6+ months with ongoing fees
The onboarding process is excessively prolonged, lasting over six months, with ongoing fees during the entire period. Budget for a long ramp-up before seeing value.
Where Kigo falls short
High pricing burden on smaller operations
Pricing is consistently noted as high for smaller businesses, with minimum monthly fees that can be prohibitive for operators with limited vacation rental inventory.
Technical complexity and reliability issues
Users report frequent bugs and glitches affecting integrations, calendar syncing, and website functionality, with an average Ease of Use rating of 3.7 versus the 4.5 category average.
Commission charges on all bookings including direct
Unlike many competitors, Kigo charges a percentage of all bookings including direct bookings not acquired through channels, and continues charging commission even on cancelled bookings.
Which should you pick
Pick Track Hospitality if
Large property managers with 50–500+ listings who need institutional-grade accounting, tax reporting, and broad channel distribution — and have budget for $5K+/mo.
Skip Track Hospitality if
You manage fewer than 20 listings, need fast onboarding, or cannot commit to a $5K/mo minimum with auto-renewing annual contracts.
Pick Kigo if
Mid-to-large vacation rental managers seeking comprehensive channel distribution and established integrations
Skip Kigo if
Budget-conscious small operators or those prioritizing cost efficiency over extensive channel connectivity
Where Track Hospitality and Kigo actually differ
- track-hs starts at $5,000/mo with custom pricing and auto-renewing annual contracts. Kigo charges $59/mo flat plus 1.25%/4% booking commission (commission charged even on cancelled and direct bookings). The base-fee gap is 85x — but Kigo's real total cost depends on booking volume, and at very high volumes the gap narrows.
- track-hs's top-cited feature is best-in-class accounting and tax reporting with owner statements. Kigo has no documented trust accounting or owner extranet — track-hs wins decisively on multi-owner financial management.
- track-hs connects to 6 direct channels including Marriott Homes & Villas, HomeToGo, and Hopper. Kigo connects to 5 direct channels (Airbnb, Vrbo, Booking.com, Expedia, TripAdvisor) — similar breadth but different channel mix, with track-hs having premium channels Kigo lacks.
- Kigo is now a Guesty subsidiary with uncertain long-term roadmap as Guesty consolidates products. track-hs is independently operated with its own trajectory — both have corporate-direction risk but of different kinds.
- track-hs reports 27% average RevPAR boost and has 75+ integration partners. Kigo has 12+ documented integrations, reports ease-of-use at 3.7/5 with calendar sync bugs, and charges commission on cancelled bookings — track-hs has broader integration reach and better-documented revenue outcomes, though both have reliability friction.
Common objections
- Kigo is $59/mo versus track-hs's $5,000/mo — why would any operator pay track-hs's 85x premium?
- At 50+ units generating significant annual revenue, the $5,000/mo represents a small fraction of operations costs. track-hs's compliance-grade accounting eliminates external bookkeeping expense, its premium channels (Marriott Homes & Villas) drive incremental revenue Kigo can't access, and its integration depth supports complex multi-owner workflows. At 50 units, track-hs is ~$100/listing/mo — comparable to Kigo's $59 base plus 4% commission at moderate booking volume. The gap closes faster than headline numbers suggest when you run realistic cost models.
- Both tools have reliability issues (Kigo's calendar bugs, track-hs's support and contracts) — at track-hs's price, isn't Kigo better value?
- Below 50 listings, yes. Kigo's $59/mo base with acknowledged bugs is easier to absorb than track-hs's $5,000/mo with support issues. Above 50 listings where track-hs's accounting depth becomes valuable, the math shifts — but Kigo's bugs affect day-to-day operations while track-hs's problems affect escalation and billing. Neither is a clean winner; both require accepting trade-offs that operators at different scales weigh differently.
- Kigo is owned by Guesty and track-hs is independent — doesn't that make track-hs safer long-term?
- Possibly. Acquired subsidiaries of consolidators often get deprioritized, and Kigo's roadmap depends on Guesty's positioning. track-hs's independent operation means dedicated focus on its enterprise customer base. But track-hs also has its own corporate-direction risks — the auto-renewing contracts and surprise price increases suggest a company optimizing revenue capture in ways that haven't improved over time. Independence doesn't automatically mean better customer alignment.
Keep digging
Track Hospitality
Enterprise PMS with best-in-class accounting — if you can stomach the onboarding
Kigo
Comprehensive channel management hampered by per-booking commissions and reliability issues