Property Management
Track Hospitality
Enterprise vacation rental PMS with deep accounting and distribution
Best for Enterprise
Enterprise PMS with best-in-class accounting — if you can stomach the onboarding
From $5,000 • No free trial
Comparison
Track Hospitality vs OwnerRez
Pricing, pros and cons, and buyer-fit side-by-side. Pick the one that matches your operation — or see why neither should.
Property Management
OwnerRez
Vacation rental software for serious hosts
Best Overall
Most reliable channel manager in its price tier
From $40/listing • 14-day trial
✓Editorial verdict
Which should you pick: Track Hospitality or OwnerRez?
Pick track-hs if you manage 50+ listings and need enterprise-grade accounting with tax compliance, broad channel distribution including Marriott Homes & Villas, and revenue management integrations that deliver measurable RevPAR improvement. Pick ownerrez if you run 3–50 listings and want published pricing starting at $40/mo, zero booking fees, best-in-class support, and a proven channel manager without a sales call or annual lock-in.
Editorial perspective from the Track Hospitality side; factual claims about OwnerRez are drawn from its review.
Pricing side-by-side
Track Hospitality
Full pricing →From $5,000 • No free trial
Custom
Starts at $5,000/month per Capterra. Custom pricing based on portfolio size — contact sales for exact quote. Users report auto-renewing contracts and price increases without notice. No free trial available.
OwnerRez
Full pricing →From $40/listing • 14-day trial
1 property
~$40/mo
1 listing
Booking fee: Zero on all bookings
- Channel manager (Airbnb, Vrbo, Booking.com, Google)
- Hosted booking website + widgets
- WordPress plugin
- CRM + guest profiles
- E-signed rental agreements
- Custom triggers + automation
- QuickBooks Online integration
- 14-day free trial
5 properties
$88/mo
Up to 5 listings
Booking fee: Zero on all bookings
- Everything in 1-property tier
- Owner statements + reporting
10+ properties
Sliding scale, decreases per-unit cost as portfolio grows
10+ listings
Booking fee: Zero on all bookings
- Everything in 5-property tier
- Volume pricing
- Priority support
What each tool does well — and where it falls short
What Track Hospitality does well
User-friendly interface and cost-effectiveness for large portfolios
Reviews stated that Track was user-friendly and cost-effective — though 'cost-effective' applies mainly at scale where $5K/mo is spread across many units.
Strongest-in-class accounting and tax features
The accounting & tax side of TRACK is its strongest feature, per GetApp reviews. Critical for operators managing owner statements and tax compliance across many properties.
Measurable revenue performance improvement
On average, customers see a 27% boost in RevPAR according to Track's official website. Likely attributable to distribution breadth and revenue management integrations.
What OwnerRez does well
Zero booking fees on all channels — including direct
OwnerRez charges only the flat per-property rate — no percentage cut, no per-booking commissions, no surprises. Predictable costs as volume grows.
Best-in-class direct-API channel management, included free
OwnerRez builds its own direct API connections to Airbnb, Vrbo, Booking.com, and Google Vacation Rentals rather than routing through a third-party aggregator. Faster sync, fewer failure points, and no extra fee for channel connectivity.
Support quality is the platform's defining differentiator
Across Capterra, G2, and Trustpilot, support quality is the single most cited reason operators choose and stay with OwnerRez. Personalised guidance and custom screen-capture videos — uncommon at this price point.
Where Track Hospitality falls short
Customer support is unreliable and deteriorating
There's a revolving door of customer success reps and support has become almost non-existent, with only a 50% chance you'll receive a reply to a ticket. Multiple reviewers corroborate.
Aggressive pricing and contract practices
TRACK raised pricing without customer consent, and when customers tried to cancel, they were told they had to pay for another 12 months due to auto-renewal.
Onboarding takes 6+ months with ongoing fees
The onboarding process is excessively prolonged, lasting over six months, with ongoing fees during the entire period. Budget for a long ramp-up before seeing value.
Where OwnerRez falls short
No native iOS or Android app — mobile management runs through a PWA with real limitations
Users report missing push notifications for SMS and channel messages, navigation issues, and difficult photo reordering on mobile. Staff have confirmed no app is planned.
Steep initial learning curve — the depth is real and so is the ramp
OwnerRez is designed for depth over ease of setup. Independent reviews consistently agree the platform rewards patience but demands it. Users expecting plug-and-play describe feeling overwhelmed initially.
Email-only support — no phone line for urgent issues during live bookings
For most users the depth of email responses compensates, but for time-sensitive situations (guest locked out at check-in, channel sync failure mid-booking), the inability to call is a meaningful gap.
Which should you pick
Pick Track Hospitality if
Large property managers with 50–500+ listings who need institutional-grade accounting, tax reporting, and broad channel distribution — and have budget for $5K+/mo.
Skip Track Hospitality if
You manage fewer than 20 listings, need fast onboarding, or cannot commit to a $5K/mo minimum with auto-renewing annual contracts.
Pick OwnerRez if
Tech-comfortable hosts and property managers with 2-100+ listings who want deep channel automation, granular accounting, and a direct booking website — and are willing to invest setup time.
Skip OwnerRez if
You need a native iOS/Android app for on-the-go management, want plug-and-play onboarding with minimal configuration, or primarily operate outside the US market.
Where Track Hospitality and OwnerRez actually differ
- track-hs starts at $5,000/mo with auto-renewing annual contracts, 6+ month onboarding, and no free trial. ownerrez uses a published 9-band sliding scale from $40/mo with zero booking fees, a 14-day free trial, and no contracts.
- track-hs at 50 listings costs ~$5,000/mo ($100/unit). ownerrez at 50 listings costs ~$328/mo ($6.56/unit) — 93% cheaper per unit with zero booking fees on all channels.
- track-hs includes enterprise-grade accounting and tax reporting described as best-in-class. ownerrez includes detailed accounting with deep native QuickBooks Online integration and owner statements — strong but not positioned as compliance-grade at the same enterprise depth.
- track-hs connects to 6 direct channels including Marriott Homes & Villas, HomeToGo, and Hopper. ownerrez connects to 4 direct-API channels (Airbnb, Vrbo, Booking.com, Google Vacation Rentals) built in-house with best-in-class sync reliability.
- ownerrez's support is the single most cited reason operators choose and stay with the platform, including personalized screen-capture video responses. track-hs has a revolving door of customer success reps and only a 50% chance of receiving a ticket reply.
Common objections
- OwnerRez is 93% cheaper per unit — why would anyone choose track-hs over it?
- Enterprise accounting depth and premium channel access. Track-hs's tax compliance and financial reporting go beyond what ownerrez plus QuickBooks can deliver for operators managing 100+ units with complex owner structures. Additionally, track-hs connects to Marriott Homes & Villas — a premium distribution channel ownerrez cannot reach. But below 50 units, ownerrez's accounting with QuickBooks covers the vast majority of operators' needs at a fraction of the cost.
- OwnerRez has legendary support while track-hs has almost no support — isn't that disqualifying?
- It's track-hs's most serious weakness. Paying $5,000/mo for a platform where you have a coin-flip chance of getting a support reply is genuinely difficult to justify. OwnerRez's personalized support with screen-capture video responses is the opposite experience. Enterprise operators who choose track-hs should negotiate dedicated account management into their contract and be prepared for self-sufficiency on routine issues.
- Track-hs claims a 27% RevPAR boost — can ownerrez deliver comparable revenue performance?
- OwnerRez doesn't publish comparable revenue claims. Track-hs's 27% figure is attributed to its distribution breadth and revenue management integrations (PriceLabs, Beyond Pricing). OwnerRez integrates with the same pricing tools and covers the four channels generating 90%+ of bookings for most US operators. Whether track-hs's two additional channels (Marriott, HomeToGo) and enterprise-level distribution optimization actually deliver a measurable lift versus ownerrez's core four plus PriceLabs depends on your market and property type.
Keep digging
Track Hospitality
Enterprise PMS with best-in-class accounting — if you can stomach the onboarding