Hospitable

Automation-first guest messaging for short-term rental hosts

At a glance

Updated 2026-04-18

Best for Automation

The simplest path to fully automated guest messaging

Best for: Solo hosts and small operators (1–5 listings) who want automation-first guest messaging plus a broad integration ecosystem without a steep learning curve

Pricing

From $0/listing • No free trial

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What Hospitable actually is

Hospitable (formerly Smartbnb) is a short-term rental automation platform built around AI-powered guest messaging, calendar sync, and direct booking. It lists 80+ integrations across pricing, cleaning, accounting, smart locks, noise monitoring, and guest-experience tools, plus a public REST API on paid plans. Direct channels include Airbnb (Preferred+ Partner), Vrbo, Booking.com (Premier Partner), and Google Vacation Rentals via Hospitable Direct booking sites.

Core features

AI-powered automated guest messaging and FAQ handling
Calendar sync across Airbnb, Vrbo, Booking.com, and Google Vacation Rentals
Direct booking website (Professional+ plans)
80+ third-party integrations across pricing, cleaning, accounting, and guest-experience tools
Public REST API with PAT/OAuth 2.0 auth and webhooks on paid plans
Automated review requests and check-in instructions

Pros

Best-in-class messaging automation that works like an extra employee
Intuitive UI with a low learning curve for non-technical hosts
Competitive value for money at small scale (1–5 listings)
Genuinely broad integration marketplace — 80+ apps across 21 categories

Cons

Customer support quality is inconsistent with slow response times
Per-property costs escalate steeply on higher plans
Public API access locked behind paid plans (not available on free Essentials tier)

Best for

Solo hosts and small operators (1–5 listings) who want automation-first guest messaging plus a broad integration ecosystem without a steep learning curve

Not for

Large property management companies (50+ listings) who need enterprise-grade SLAs, owner portals, or contract-locked support

Is Hospitable right for you?

Honest per-segment take. Click any card for the full breakdown.

1–5 listings

Small portfolios

Great fit

Purpose-built for this size; automation-first messaging and a low learning curve at a price that still makes sense.

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5–20 listings

Mid-sized portfolios

Okay fit

Capable on Professional or Mogul tiers but per-property costs get uncompetitive as you scale past 10 listings.

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20–100 listings

Large portfolios

Niche fit

Hospitable itself calls out 50+ listings as outside its core audience. You'll outgrow the guest-messaging-first feature set quickly and hit gaps in owner portals, SLAs, and enterprise contracts.

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Airbnb primary