Guest Communication
Chekin
Guest registration, ID verification, and EU compliance for short-term rentals
Best for Enterprise
The default guest-registration layer for EU short-term rental operators
From €3.95 • No free trial
Comparison
Chekin vs Enso Connect
Pricing, pros and cons, and buyer-fit side-by-side. Pick the one that matches your operation — or see why neither should.
Guest Communication
Enso Connect
AI-powered guest experience and upsell platform for vacation rentals
Best for Automation
Best-in-class guest experience automation with strong upsell ROI
From $15/listing • No free trial
✓Editorial verdict
Which Should You Pick: Chekin or Enso Connect?
Pick Chekin if you're an EU short-term rental operator who must file guest data to police or tourism authorities and needs ID verification, tourist tax, and deposits in one compliance layer. Pick Enso Connect if your priority is AI-driven guest messaging automation, a branded Boarding Pass guest portal, and upsell revenue — especially if you're Airbnb-heavy or building a direct-booking channel.
Editorial perspective from the Chekin side; factual claims about Enso Connect are drawn from its review.
Pricing Side-by-Side
Chekin
Full pricing →From €3.95 • No free trial
Basic
€3.95/property/mo
- Online check-in and guest registration
- Police/tourism authority reporting
- Tourist tax collection
Premium
€5.95/property/mo
- Everything in Basic
- One premium feature: ID verification, virtual keys, Guest App, digital guide, unified inbox, or e-invoicing
- Payment processing 1.5% + €0.99/transaction; 1% upselling commission
Enterprise
€7.95/property/mo
- Everything in Premium
- Customized configuration ('Personalizado')
- Same 3-unit monthly / 20-unit annual minimums
Enso Connect
Full pricing →From $15/listing • No free trial
Core (1-5 listings)
$15/listing/mo
1-5 listings
Booking fee: 5% on upsells only
- AI Unified Inbox
- Boarding Pass guest portal
- Smart lock integrations
- Basic upsell engine
Core (500+ listings)
$7/listing/mo
500+ listings
Booking fee: 5% on upsells only
- Everything in Core
- Volume pricing
Pro (1-5 listings)
$35/listing/mo
1-5 listings
Booking fee: 5% on upsells only
- Everything in Core
- Advanced automation
- Full upsell suite
Pro (500+ listings)
$17/listing/mo
500+ listings
Booking fee: 5% on upsells only
- Everything in Pro
- Volume pricing
What each tool does well — and where it falls short
What Chekin does well
Police reporting coverage spans 20+ countries
Hotel Tech Report (accessed 2026-04-25) says Chekin handles 'police reporting (20+ countries)' alongside ID verification, digital signatures, tourist tax, and deposits. Removes manual filing for operators in Spain, Italy, Portugal, Germany, and beyond.
Slots alongside ~35+ named PMS and channel partners
The vendor integrations page lists Guesty, Hostaway, Cloudbeds, Lodgify, Smoobu, Mews, OwnerRez, Hostfully, Avantio, Hospitable, and more. Operators don't need to swap their stack to add a compliance layer.
Documented public REST API with self-serve API key generation
Chekin's public API documentation covers Reservations, Housing, Rooms, Police, and Stats endpoints with HTTPS-only access. Operators can build embedded check-in pages or pipe data into custom dashboards.
What Enso Connect does well
AI automation handles up to 80% of guest communications
The AI Unified Inbox significantly reduces manual workload for property managers by automating routine guest messaging, freeing time for higher-value tasks.
Vendor states some customers generate 10-12x subscription cost monthly in upsell revenue
Per a Capterra vendor response (Oct 2025), some operators generate 10-12x their subscription in upsells. This is vendor-stated, not independently verified, but the platform's upsell engine is a core differentiator.
Unified guest portal requires no app download
The Boarding Pass feature gives guests a single link for all trip needs — check-in, lock codes, local guides, upsells — removing friction from the guest experience.
Where Chekin falls short
Customer support repeatedly described as unresponsive in 2024–2025 reviews
A January 2025 Capterra review says 'Support is zero. We sent several emails... without success.' Capterra customer service score sits at 2.3/5 across multiple reviews — the most consistent negative signal across independent sources.
Minimums force small hosts to overpay
Vendor pricing page requires 3 units monthly or 20 units annually. A 1- or 2-property host pays for 3 units they don't have on monthly billing, and the annual discount is locked behind a 20-unit commitment.
Compliance value is overwhelmingly EU-centric
Authority connectors include Policía Nacional, Guardia Civil, SES.HOSPEDAJES, Alloggiati Web, ISTAT, SEF Portugal, eVisitor, and Feratel — with limited non-EU coverage (Dubai Police, EMAAR). US operators pay the per-property rate without the police-reporting feature that anchors the value prop.
Where Enso Connect falls short
Priced higher than average in its category
At $15/listing/mo (Core) for small portfolios plus a $300+ implementation fee, Enso Connect costs more than simpler guest messaging tools, potentially limiting adoption for budget-conscious operators.
Significant learning curve to configure rules and conditions
While powerful, users report the platform requires considerable upfront learning to set up automation rules, conditions, and workflows before realizing its full potential.
Limited customization options currently available
Users note that personalization capabilities are somewhat restricted, though the company is reportedly expanding these features over time.
Which Should You Pick
Pick Chekin if
European STR operators in Spain, Italy, Portugal, Germany, and France who must submit guest data to police or tourism registries and want online check-in, ID verification, and tourist tax collection in one workflow.
Skip Chekin if
You're a sub-3-property US/non-EU host with no police-registration obligation, or you require fast, responsive customer support.
Pick Enso Connect if
Property managers seeking AI-powered guest experience automation and revenue optimization through upsells, particularly those with 10+ listings who can absorb the implementation investment.
Skip Enso Connect if
You're a budget-conscious operator with fewer than 5 listings or you prefer simple, low-setup guest communication tools without upsell complexity.
Where Chekin and Enso Connect actually differ
- Chekin is a compliance-first platform — police reporting in 20+ countries, ID verification, tourist tax collection, and refundable deposits; Enso Connect is a guest-experience platform with AI-powered messaging, a Boarding Pass portal, and an upsell engine — no police filing, no tourist tax, no authority-registration workflow.
- Chekin starts at €3.95/property/mo (Basic) with a 3-unit monthly or 20-unit annual minimum and no listed implementation fee; Enso Connect Core starts at $15/listing/mo (1–5 listings) dropping to $7/listing/mo at 500+, plus a $300+ implementation fee.
- Enso Connect is an Official Airbnb Partner with native Airbnb, Vrbo, and Booking.com messaging integration; Chekin lists 35+ PMS, channel, and smart-lock partners (Rentals United, SiteMinder, IGMS, Channex, Nuki) but connects through PMS integrations rather than direct channel partnerships.
- Both offer API access — Chekin's is listed as open; Enso Connect's is listed as limited — but neither slim view details developer documentation depth.
- Chekin charges transaction fees on deposits (1.5% + €0.30) and Waivo damage protection ($2.50–$4 per booking); Enso Connect charges a 5% commission on upsell revenue with no deposit or damage-protection product.
Common objections
- Enso Connect automates guest messaging with AI — isn't that more valuable than compliance filing for most operators?
- It depends on your jurisdiction. For US operators with no police-filing obligation, Enso Connect's AI messaging and upsell engine address a bigger daily pain point — Chekin adds little for that buyer. For EU operators in Spain, Italy, Portugal, or similar markets, police reporting is a legal requirement and manual filing eats hours per booking. Many EU operators could run both — Enso Connect for the messaging and upsell layer, Chekin for compliance underneath.
- Enso Connect's $15/listing/mo is nearly 4× Chekin's €3.95/property/mo — is that premium worth it?
- They solve different problems. Chekin's lower per-unit cost buys compliance automation (police filing, ID verification, tourist tax). Enso Connect's higher price buys guest-experience automation (AI messaging, branded portal, upsell engine) and direct channel integrations. If you need both compliance and guest experience, expect to pay for both layers rather than choosing one on price alone.
- Chekin lists more total integrations (35+ vs 30+) — does that make it the more connected platform?
- Raw integration counts are comparable, but the type of integration differs. Enso Connect holds an Official Airbnb Partner designation with direct channel messaging; Chekin connects through PMS partners like Hostaway, Guesty, and Cloudbeds for guest data sync rather than direct channel messaging. The better-connected platform depends on whether you need compliance data flowing to authorities or guest communications flowing across channels.
Keep Digging
Chekin
The default guest-registration layer for EU short-term rental operators
Enso Connect
Best-in-class guest experience automation with strong upsell ROI