Guest Communication
Chekin
Guest registration, ID verification, and EU compliance for short-term rentals
Best for Enterprise
The default guest-registration layer for EU short-term rental operators
From €3.95 • No free trial
Comparison
Chekin vs Duve
Pricing, pros and cons, and buyer-fit side-by-side. Pick the one that matches your operation — or see why neither should.
Guest Communication
Duve
Guest experience platform with branded apps, online check-in, and upsells
Solid Option
Award-winning guest app with a real billing-and-support risk to evaluate
From $120 • No free trial
✓Editorial verdict
Which Should You Pick: Chekin or Duve?
Pick Chekin if your priority is European compliance — police and tourism authority filing in 20+ countries, ID verification, and tourist tax collection — bolted onto your existing PMS at a low per-property cost. Pick Duve if you need a branded guest app, unified messaging, and an upsell engine layered across the full guest journey for a mid-to-large portfolio.
Editorial perspective from the Chekin side; factual claims about Duve are drawn from its review.
Pricing Side-by-Side
Chekin
Full pricing →From €3.95 • No free trial
Basic
€3.95/property/mo
- Online check-in and guest registration
- Police/tourism authority reporting
- Tourist tax collection
Premium
€5.95/property/mo
- Everything in Basic
- One premium feature: ID verification, virtual keys, Guest App, digital guide, unified inbox, or e-invoicing
- Payment processing 1.5% + €0.99/transaction; 1% upselling commission
Enterprise
€7.95/property/mo
- Everything in Premium
- Customized configuration ('Personalizado')
- Same 3-unit monthly / 20-unit annual minimums
Duve
Full pricing →From $120 • No free trial
Basic
$120/mo minimum ($6/room)
- Per-room pricing above $120 floor
- Core guest experience features
Pro
$150/mo minimum ($7.50/room)
- Expanded guest app capabilities
- Per-room pricing above $150 floor
Premium
$200/mo minimum ($10/room)
- 0% commission on in-house upsells
- Per-room pricing above $200 floor
Enterprise
Contact sales
- Advanced customizations
- Expert services
What each tool does well — and where it falls short
What Chekin does well
Police reporting coverage spans 20+ countries
Hotel Tech Report (accessed 2026-04-25) says Chekin handles 'police reporting (20+ countries)' alongside ID verification, digital signatures, tourist tax, and deposits. Removes manual filing for operators in Spain, Italy, Portugal, Germany, and beyond.
Slots alongside ~35+ named PMS and channel partners
The vendor integrations page lists Guesty, Hostaway, Cloudbeds, Lodgify, Smoobu, Mews, OwnerRez, Hostfully, Avantio, Hospitable, and more. Operators don't need to swap their stack to add a compliance layer.
Documented public REST API with self-serve API key generation
Chekin's public API documentation covers Reservations, Housing, Rooms, Police, and Stats endpoints with HTTPS-only access. Operators can build embedded check-in pages or pipe data into custom dashboards.
What Duve does well
Won Hotel Tech Report 'Best Guest App of 2024'
Industry recognition specifically for the guest application signals a polished end-user experience that differentiates Duve from generic messaging tools.
100+ named integrations across PMS, payments, and smart locks
The integrations marketplace lists specific partners in every operator-relevant category, which reduces stack-compatibility risk for adopters.
Capterra reviewers consistently single out ease of use
Multiple verified reviewers — including a Founder (Aug 2019) and an Owner (Oct 2023) — call out a user-friendly interface that non-technical operators can configure.
Where Chekin falls short
Customer support repeatedly described as unresponsive in 2024–2025 reviews
A January 2025 Capterra review says 'Support is zero. We sent several emails... without success.' Capterra customer service score sits at 2.3/5 across multiple reviews — the most consistent negative signal across independent sources.
Minimums force small hosts to overpay
Vendor pricing page requires 3 units monthly or 20 units annually. A 1- or 2-property host pays for 3 units they don't have on monthly billing, and the annual discount is locked behind a 20-unit commitment.
Compliance value is overwhelmingly EU-centric
Authority connectors include Policía Nacional, Guardia Civil, SES.HOSPEDAJES, Alloggiati Web, ISTAT, SEF Portugal, eVisitor, and Feratel — with limited non-EU coverage (Dubai Police, EMAAR). US operators pay the per-property rate without the police-reporting feature that anchors the value prop.
Where Duve falls short
Recurring billing complaints after cancellation
A verified Capterra Director wrote 'I have not used dive for months and they are still charging me' (Mar 2024), and another Owner flagged 'hidden fees now' (Jul 2024) — a serious operational risk to evaluate before committing.
Integration sync friction reported by users
Despite the 100+ partner catalog, reviewers report needing to 'hand sync multiple times throughout the day,' and one CEO described 'constant major functionality problems' (Sep 2020).
Customer support responsiveness complaints
A verified Manager called the support 'Worst experience!!!! Un professional customer service' (Sep 2023), which compounds the billing and integration risks.
Which Should You Pick
Pick Chekin if
European STR operators in Spain, Italy, Portugal, Germany, and France who must submit guest data to police or tourism registries and want online check-in, ID verification, and tourist tax collection in one workflow.
Skip Chekin if
You're a sub-3-property US/non-EU host with no police-registration obligation, or you require fast, responsive customer support.
Pick Duve if
Mid-to-large STR portfolios and boutique hotel groups on Mews, Cloudbeds, Guesty, or Hostaway who want a polished branded guest app, online check-in, and upsells in one package.
Skip Duve if
You operate fewer than ~15 units, don't need branded apps, or can't tolerate the billing and integration friction multiple Capterra reviewers report.
Where Chekin and Duve actually differ
- Chekin is a compliance-first layer handling police reporting in 20+ countries and tourist tax collection; Duve is a guest-experience platform with a branded guest app, online check-in, messaging inbox, and upsells — but no police or tourism authority filing.
- Chekin starts at €3.95/property/mo (Basic) with a 3-unit minimum on monthly billing; Duve starts at $120/mo minimum ($6/room) on its Basic tier, making Chekin's floor dramatically lower for small-to-mid operators.
- Duve lists 100+ named integrations including Mews, Cloudbeds, Guesty, and Hostaway plus enterprise hotel PMSs like Opera and Oracle; Chekin lists 35+ PMS, channel, and smart-lock partners including Hostaway, Guesty, Cloudbeds, and Nuki.
- Both publish open APIs; Chekin's transactional fees include 1.5% + €0.30 on deposits and $2.50–$4 per booking for Waivo damage protection, while Duve bundles its upsell engine into subscription tiers with no per-transaction commission disclosed in its pricing.
- Duve targets hotel groups and 50+ unit STR portfolios with per-room pricing in USD, EUR, and GBP; Chekin targets EU-based operators of any size who need automated guest-registration compliance.
Common objections
- Duve delivers a full branded guest journey at scale — isn't Chekin too narrow as a standalone product?
- Chekin is narrow by design. It handles the compliance filings Duve doesn't touch — EU operators legally required to submit guest data to police or tourism registries can't substitute a guest-experience platform for that obligation. Many operators run both: Duve for the branded guest layer, Chekin for police and tourism authority filing underneath.
- Chekin starts at €3.95/property/mo versus Duve's $120/mo minimum — but are they really comparable on price?
- The price gap is real but the products aren't doing the same job. Chekin's Basic at €3.95 × 3 units is ~€12/mo with no disclosed setup fee; Duve's entry is $120/mo before the first guest checks in. At small scale Chekin's floor is dramatically lower, but Duve's price covers a branded app, messaging inbox, and upsells that Chekin doesn't offer. Compare on scope before comparing on price.
- Duve integrates with Mews, Cloudbeds, Opera, and Oracle — doesn't that make it the safer enterprise bet?
- For hotel-style operators on enterprise PMSs, Duve's integration breadth is genuinely deeper with 100+ named partners. But Chekin integrates with Guesty, Hostaway, Cloudbeds, and 35+ other partners — covering most STR stacks — and the 20+ country police-filing footprint is the value Duve doesn't replicate. Pick on what you're buying: Duve for hospitality-grade brand polish, Chekin for compliance coverage.
Keep Digging
Chekin
The default guest-registration layer for EU short-term rental operators
Duve
Award-winning guest app with a real billing-and-support risk to evaluate