All tools/Chekin

Guest CommunicationUpdated 2026-04-25

Chekin

Guest registration, ID verification, and EU compliance for short-term rentals

At a glance

Updated 2026-04-25

Best for Enterprise

The default guest-registration layer for EU short-term rental operators

Best for: European short-term rental operators (3-500 units) who must file guest data to police or tourism registries and want check-in, ID, and tourist tax in one workflow

Pricing

From €3.95 • No free trial

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What Chekin actually is

Chekin is a guest-registration and online check-in platform built for European short-term rental compliance. It transmits guest data to police and tourism registries across 20+ countries, runs ID verification, collects tourist tax, and handles deposits — slotting alongside an existing PMS rather than replacing it.

Core features

Online check-in with guest data capture
ID verification and biometric matching
Police and tourism authority reporting (SES.HOSPEDAJES, Alloggiati Web, ISTAT, SEF Portugal, and 20+ countries)
Tourist tax calculation and collection
Refundable deposits (1.5% + €0.30 per transaction)
Waivo damage protection coverage tiers
Digital guest guide and unified inbox (Premium)
Public REST API for embedded check-in flows

Pros

Police reporting coverage spans 20+ countries — strongest single differentiator vs general PMSs
Integrates with most major STR PMSs including Guesty, Hostaway, Cloudbeds, Lodgify, and Smoobu
Documented public REST API with self-serve key generation

Cons

Customer support repeatedly flagged as unresponsive — Capterra customer service rating 2.3/5
Minimum 3 units (monthly) or 20 units (annual) penalizes small hosts
Authority connectors are EU-centric — non-EU hosts pay full rate without compliance value

Best for

European short-term rental operators (3-500 units) who must file guest data to police or tourism registries and want check-in, ID, and tourist tax in one workflow

Not for

US-only hosts with no police-registration obligation or 1-2 property hosts who'd pay for unused unit minimums

Is Chekin right for you?

Honest per-segment take. Click any card for the full breakdown.

1–5 listings

Small portfolios

Niche fit

Sub-3-property hosts pay for unit minimums they don't have, and unless you're filing police reports in Spain, Italy, or Portugal you won't recoup the per-property fee.

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5–20 listings

Mid-sized portfolios

Great fit

If you operate 10–50 units in Europe and your PMS doesn't natively handle police reporting, Chekin is the default guest-registration layer.

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20–100 listings

Large portfolios

Okay fit

Enterprise tier ('Personalizado') exists for 500+ units, but published thresholds stop at €7.95/property/mo and exact volume-discount terms aren't disclosed.

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Airbnb primary

Airbnb-first hosts

Okay fit

Chekin layers on top of your Airbnb-connected PMS to handle ID verification and police filing — useful for EU hosts but redundant for US-only Airbnb hosts.

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Vrbo primary

Vrbo-first hosts

Okay fit

Works alongside Vrbo-connected PMSs like OwnerRez and Lodgify, but the compliance value only kicks in for EU operators.

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3+ channels

Multi-channel operators

Great fit

Chekin sits one layer behind your channel manager and applies a uniform check-in, ID, and registration flow across every booking source.

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Related tools

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Touch Stay

Solid Option

Pick Touch Stay if your priority is a digital guidebook platform with bundled guest communication, upselling, and review collection — and you have no regulatory filing obligation.

From $8.25/listing • Free trial

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SendSquared

Best for Enterprise

Pick SendSquared if you're a 50–5,000+ unit operator on a connected PMS who wants a unified inbox across email, SMS, AI voice, WhatsApp, Airbnb, and web chat plus marketing with revenue attribution — neither tool replaces the other.

Contact sales • No free trial

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Besty AI

Solid Option

Pick Besty AI if you already handle compliance elsewhere and want an AI messaging plus automated upsell engine (gap nights, early check-in, late checkout) to generate incremental revenue across your portfolio.

From $12 • Free trial

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Enso Connect

Best for Automation

Pick Enso Connect if your priority is AI-driven guest messaging automation, a branded Boarding Pass guest portal, and upsell revenue — especially if you're Airbnb-heavy or building a direct-booking channel.

From $15/listing • No free trial

View alternatives

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