Boom review: is it worth it?

Our independent take on Boom from an STR operator lens. No sponsored placements. Contact sales • No free trial.

Our verdict

Ambitious AI-first PMS with real automation chops — but young, unpriced, and unproven at scale

What Boom actually is

Boom is a venture-backed ($12.7M raised) PMS that launched around September 2024, branding itself as the "world's first AI-powered property management system." Its BAM (Business Agentic Manager) handles 24/7 guest messaging, review responses, and auto-generated tasks. Boom positions itself as both a standalone PMS and a layer on top of an existing PMS. It lacks a native direct booking website builder and has no public pricing.

What we like

Deep AI automation across guest comms and operations
Boom's BAM handles guest messaging 24/7, writes review responses, and auto-creates tasks from guest feedback. One operator said their front office team is 'now available to deal with making our guests happy, rather than dealing with repetitive stuff.'
White-glove onboarding and responsive support
Case studies and reviews consistently highlight hands-on migration support. One operator (250 properties) reported full PMS migration completed in one week with 24/7 support, including weekends.
Consolidates multiple tools, potentially cutting software spend
One reviewer reported saving ~$30k/year in add-on software costs after switching to Boom from a previous PMS stack, managing everything in one place.

Where it falls short

No public pricing — must contact sales
Boom discloses no pricing on its website and the /pricing URL returns a 404. This makes comparison shopping impossible and suggests custom enterprise-style quoting.
Young product with reported stability issues
Launched around September 2024, two of ten Trustpilot reviews (1-star each) cite bugs and unfinished features. One reviewer warned: 'go for a grown up PMS who have a product that works.'
No built-in direct booking website builder
Unlike Lodgify, Hostaway, and Hospitable, Boom has no native website builder or booking widget. Direct booking sites require a third-party partner integration with ICND.

Is Boom right for you?

Great for

Mid-to-large STR operators (50–360+ listings) who want an AI-first, all-in-one PMS with automated guest comms, dynamic pricing, and white-glove onboarding support.

OK for

Operators already on another PMS who want to layer AI tools on top — Boom positions itself as both a standalone PMS and a PMS enhancement.

Skip if

You're a solo host or small operator who needs transparent pricing, a built-in direct booking website builder, or a mature mobile app — Boom has none of these.

Pricing in one line

Contact sales • No free trial

Pricing is not publicly disclosed; prospective customers must book a demo or contact sales. No pricing page exists on the website (/pricing returns 404). Boom is not listed on G2 or Capterra. Source: Lodgify comparison confirms 'does not provide any information regarding pricing on its site.'

See full pricing breakdown →

Ready to try Boom?

There's no free trial, so ask the sales team for a walkthrough before committing.

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