All tools/Duve

Guest CommunicationUpdated 2026-04-25

Duve

Guest experience platform with branded apps, online check-in, and upsells

At a glance

Updated 2026-04-25

Solid Option

Award-winning guest app with a real billing-and-support risk to evaluate

Best for: Mid-to-large STR portfolios and boutique hotel groups already on a connected PMS who want a polished branded guest app and upsell engine

Pricing

From $120 • No free trial

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What Duve actually is

Duve is a guest experience platform that adds a branded guest app, online check-in, and upsell engine on top of your PMS. It's pitched at hotel groups and mid-to-large STR portfolios already running connected systems like Mews, Cloudbeds, Guesty, or Hostaway, with published per-room pricing in USD, EUR, and GBP plus a contact-sales enterprise tier.

Core features

Branded guest app and web check-in
Online check-in flows
In-house upsell engine (0% commission on Premium tier)
Native PMS connectors across hotel and vacation-rental systems
Digital access integrations with smart-lock vendors
Multi-currency pricing (USD, EUR, GBP)

Pros

Won Hotel Tech Report 'Best Guest App of 2024'
100+ named integrations across PMS, payments, and smart locks
Capterra reviewers consistently call out ease of use

Cons

Capterra reviewers report being charged after cancellation
Reviewers describe integration sync friction requiring manual reconciliation
Slow or unresponsive customer support cited in 1-star reviews

Best for

Mid-to-large STR portfolios and boutique hotel groups already on a connected PMS who want a polished branded guest app and upsell engine

Not for

Operators with fewer than ~15 units who don't need branded apps and can't justify the $120/mo minimum package floor

Is Duve right for you?

Honest per-segment take. Click any card for the full breakdown.

1–5 listings

Small portfolios

Niche fit

The $120/mo minimum package floor is hard to justify if you have fewer than ~15 units and don't need a branded guest app or upsell engine.

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5–20 listings

Mid-sized portfolios

Great fit

Duve is built for this band — a polished guest app, online check-in, and upsells layered onto a connected PMS like Guesty or Hostaway.

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20–100 listings

Large portfolios

Okay fit

Hotel groups and large STR portfolios are the explicit target, but pricing at this scale is contact-sales via the Enterprise tier.

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Airbnb primary

Airbnb-first hosts

Okay fit

Airbnb is a named guest-comms channel, but Duve sits on top of a PMS rather than connecting to Airbnb as a primary distribution layer.

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Vrbo primary

Vrbo-first hosts

Niche fit

Vrbo is not named on Duve's integrations page; the OTA highlights are Booking.com and Airbnb, so Vrbo-led operators may need to verify coverage via their PMS.

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3+ channels

Multi-channel operators

Great fit

Multi-channel operators running a connected PMS get the most out of Duve — one branded guest layer regardless of where the booking originated.

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