Cleaning & Operations
HouseCall Pro
Field service management for crews that maintain STR properties
Niche Fit
A field service tool, not an STR tool — useful only if you run your own maintenance crew
From $59 • 14-day trial
Comparison
HouseCall Pro vs Properly
Pricing, pros and cons, and buyer-fit side-by-side. Pick the one that matches your operation — or see why neither should.
Cleaning & Operations
Properly
Vacation rental quality management with visual checklists and remote inspections
Best for Automation
Best-in-class turnover quality management for vacation rentals
From $12 • 14-day trial
✓Editorial verdict
Which should you pick: HouseCall Pro or Properly?
Pick HouseCall Pro if you run a cleaning or maintenance business that services STR properties for multiple clients and needs dispatching, invoicing, and payment collection. Pick Properly if you're the property manager and need photo-verified turnover quality control integrated with your PMS.
Editorial perspective from the HouseCall Pro side; factual claims about Properly are drawn from its review.
Pricing side-by-side
HouseCall Pro
Full pricing →From $59 • 14-day trial
Basic
$59/mo (annual) / $79/mo (monthly)
- 1 user
- Scheduling and dispatching
- Mobile app for field techs
- Invoicing and payments
Essentials
$149/mo (annual) / $189/mo (monthly)
- Up to 5 users
- Everything in Basic
MAX
$299/mo (annual) / $329/mo (monthly)
- Up to 8 users (+$35/mo each additional)
- Everything in Essentials
Properly
Full pricing →From $12 • 14-day trial
1 property
$12/mo
1 listing
- Visual checklists and photo verification
- Cleaner management and scheduling
- Real-time job tracking and notifications
- 30-day free trial
10 properties
$85/mo ($8.50/property)
Up to 10 listings
- Everything in 1-property tier
- Sliding per-property discount
50 properties
$245/mo ($4.90/property)
Up to 50 listings
- Everything in 10-property tier
- Further volume discount
100 properties
$395/mo ($3.95/property)
Up to 100 listings
- Everything in 50-property tier
- Continued volume discount
500+ properties
~$3.19/property/mo
500+ listings
- Everything in 100-property tier
- Best per-property rate
What each tool does well — and where it falls short
What HouseCall Pro does well
Intuitive drag-and-drop scheduling with a strong mobile app
Dispatchers can assign jobs quickly and field techs manage their day from a highly-rated iOS app. Onboarding new employees is fast, which matters when turnover crews change seasonally.
Property profiles with full service and equipment history
Each property stores maintenance records, technician assignments, materials used, and cost history — useful for tracking recurring turnover maintenance across an STR portfolio.
Well-established platform with strong review reputation
4.7 out of 5 on Capterra across 2,739 verified reviews. Operating since 2013, serving thousands of service professionals across the US.
What Properly does well
Extremely simple to use for high-frequency turnover management
Users report it's "extremely simple to use" for companies "managing many properties that require frequent cleaning and not having time for any system that is difficult to navigate and time consuming."
Competitors admit they can't match Properly's turnover capabilities
"Property Management Software companies who have Housekeeping modules have said they cannot compete with Properly for turnovers" — a rare endorsement from rival platforms.
Real-time photo-based updates keep managers in the loop
Users value "true to time notifications and updates on ongoing jobs" and that the platform is "concise and very customizable, and can take pictures of areas which require extra attention from housekeepers."
Where HouseCall Pro falls short
Essential features locked behind paid add-ons
Critical capabilities like the phone system, GPS tracking, sales proposals, and flat-rate price book all cost extra. This is the number-one complaint across review platforms and the top reason businesses leave.
Invoicing workflow breaks for property managers
A platform change disrupted how invoices and images are bundled, sending each image as a separate attachment instead of one clean PDF — a significant pain point for managers receiving dozens of job reports.
No route optimization or real-time GPS for mobile crews
For teams servicing multiple STR properties per day, the lack of built-in route optimization is a notable gap. GPS updates only every few minutes, not in real time.
Where Properly falls short
No in-app payments for cleaning providers
Users report "inability to pay providers in-app is a problem" and confusion when in-app messages blur the line between Properly staff and actual cleaners.
Feature overload creates an initial learning curve
The platform has "so many features that at first, it feels overwhelming to learn" — expect a ramp-up period before teams are fully productive.
Remote inspections miss non-visual issues
Walk-through inspections catch 98% of errors, but remote inspections only catch 87% — they cannot detect issues "that can't be seen in a photo, such as a sticky floor or dust on furniture surfaces."
Which should you pick
Pick HouseCall Pro if
Home service business owners (cleaners, handymen, maintenance techs) who service STR properties and need scheduling, dispatching, invoicing, and GPS tracking for field crews.
Skip HouseCall Pro if
You're looking for a PMS, channel manager, or any tool that handles bookings, guest communication, dynamic pricing, or listing optimization — HouseCall Pro does none of this.
Pick Properly if
Property managers focused on housekeeping and maintenance quality control with visual documentation needs — especially teams managing 10+ listings with multiple cleaners.
Skip Properly if
You need comprehensive channel management or full-service property management beyond cleaning operations.
Where HouseCall Pro and Properly actually differ
- HouseCall Pro prices per-user at $59–$299/mo regardless of portfolio size; Properly prices per-property at $3.19–$12/mo with no base fee — at 10 listings Properly costs $85/mo vs HouseCall Pro's $149/mo (Essentials, 5 users)
- Properly integrates with 13+ PMS platforms (Hostaway, Guesty, Streamline, Escapia) and directly with Airbnb; HouseCall Pro has zero STR or PMS integrations
- HouseCall Pro includes invoicing, integrated payment processing at 2.59%, and client billing workflows; Properly has no invoicing or in-app payment capability
- Properly provides visual checklists with mandatory photo verification and remote inspections at $5/each; HouseCall Pro has no inspection workflows, quality checklists, or photo-verification features
- HouseCall Pro offers a public API and Zapier support (4,000+ apps); Properly has no Zapier integration and restricts API access to enterprise-only Custom plans
Common objections
- Properly integrates with my PMS and auto-generates turnover tasks — can HouseCall Pro do that?
- No. HouseCall Pro has no PMS connections and no reservation-triggered automation. Every job must be created manually or via a custom Zapier workflow you build yourself. If you're the property manager wanting booking-driven task automation, Properly solves that natively. HouseCall Pro is built for the service provider side of the transaction, not the manager side.
- Properly is cheaper per-listing at scale — why would anyone choose HouseCall Pro?
- Because they solve different problems for different people. Properly verifies cleaning quality for property managers. HouseCall Pro dispatches crews and invoices clients for service businesses. If you run a cleaning company servicing 15 STR managers, you need dispatching and billing per client — Properly doesn't do that. If you manage 50 rentals and need photo-verified turnovers, HouseCall Pro doesn't do that either.
- HouseCall Pro has a public API and Zapier but Properly doesn't — isn't that a big advantage?
- Only if you're building custom integrations outside the STR ecosystem. Properly's 13+ native PMS integrations connect it directly to the platforms STR operators actually use — Hostaway, Guesty, Streamline. HouseCall Pro's Zapier access sounds powerful but requires you to build reservation-triggered workflows from scratch with no native STR support. For property managers, Properly's focused integrations beat HouseCall Pro's generic flexibility.
Keep digging
HouseCall Pro
A field service tool, not an STR tool — useful only if you run your own maintenance crew
Properly
Best-in-class turnover quality management for vacation rentals