Great for
European STR operators in Spain, Italy, Portugal, Germany, and France who must submit guest data to police or tourism registries and want online check-in, ID verification, and tourist tax collection in one workflow.
Chekin Review: Is It Worth It?
Our independent take on Chekin from an STR operator lens. No sponsored placements. From €3.95 • No free trial.
Our verdict
The default guest-registration layer for EU short-term rental operators
What Chekin actually is
Chekin is a guest-registration and online check-in platform built for European short-term rental compliance. It transmits guest data to police and tourism registries across 20+ countries, runs ID verification, collects tourist tax, and handles deposits — slotting alongside an existing PMS rather than replacing it.
What we like
Police reporting coverage spans 20+ countries
Hotel Tech Report (accessed 2026-04-25) says Chekin handles 'police reporting (20+ countries)' alongside ID verification, digital signatures, tourist tax, and deposits. Removes manual filing for operators in Spain, Italy, Portugal, Germany, and beyond.
Slots alongside ~35+ named PMS and channel partners
The vendor integrations page lists Guesty, Hostaway, Cloudbeds, Lodgify, Smoobu, Mews, OwnerRez, Hostfully, Avantio, Hospitable, and more. Operators don't need to swap their stack to add a compliance layer.
Documented public REST API with self-serve API key generation
Chekin's public API documentation covers Reservations, Housing, Rooms, Police, and Stats endpoints with HTTPS-only access. Operators can build embedded check-in pages or pipe data into custom dashboards.
Where it falls short
Customer support repeatedly described as unresponsive in 2024–2025 reviews
A January 2025 Capterra review says 'Support is zero. We sent several emails... without success.' Capterra customer service score sits at 2.3/5 across multiple reviews — the most consistent negative signal across independent sources.
Minimums force small hosts to overpay
Vendor pricing page requires 3 units monthly or 20 units annually. A 1- or 2-property host pays for 3 units they don't have on monthly billing, and the annual discount is locked behind a 20-unit commitment.
Compliance value is overwhelmingly EU-centric
Authority connectors include Policía Nacional, Guardia Civil, SES.HOSPEDAJES, Alloggiati Web, ISTAT, SEF Portugal, eVisitor, and Feratel — with limited non-EU coverage (Dubai Police, EMAAR). US operators pay the per-property rate without the police-reporting feature that anchors the value prop.
Is Chekin right for you?
OK for
Mid-size international portfolios (10–500 units) running a PMS like Hostaway, Guesty, or Cloudbeds who want to bolt on a guest-registration and identity layer.
Skip if
You're a sub-3-property US/non-EU host with no police-registration obligation, or you require fast, responsive customer support.
Pricing in one line
From €3.95 • No free trial
Per-property/month pricing in EUR (VAT not included). Three tiers: Basic €3.95, Premium €5.95, Enterprise €7.95. Minimum 3 units (monthly billing) or 20 units (annual billing). Annual billing saves up to 20%. Transaction fees apply on deposits (1.5% + €0.30) and Waivo damage protection ($2.50–$4 per booking).
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