Great for
Mid-to-large STR portfolios and boutique hotel groups on Mews, Cloudbeds, Guesty, or Hostaway who want a polished branded guest app, online check-in, and upsells in one package.
Duve Review: Is It Worth It?
Our independent take on Duve from an STR operator lens. No sponsored placements. From $120 • No free trial.
Our verdict
Award-winning guest app with a real billing-and-support risk to evaluate
What Duve actually is
Duve is a guest experience platform that adds a branded guest app, online check-in, and upsell engine on top of your PMS. It's pitched at hotel groups and mid-to-large STR portfolios already running connected systems like Mews, Cloudbeds, Guesty, or Hostaway, with published per-room pricing in USD, EUR, and GBP plus a contact-sales enterprise tier.
What we like
Won Hotel Tech Report 'Best Guest App of 2024'
Industry recognition specifically for the guest application signals a polished end-user experience that differentiates Duve from generic messaging tools.
100+ named integrations across PMS, payments, and smart locks
The integrations marketplace lists specific partners in every operator-relevant category, which reduces stack-compatibility risk for adopters.
Capterra reviewers consistently single out ease of use
Multiple verified reviewers — including a Founder (Aug 2019) and an Owner (Oct 2023) — call out a user-friendly interface that non-technical operators can configure.
Where it falls short
Recurring billing complaints after cancellation
A verified Capterra Director wrote 'I have not used dive for months and they are still charging me' (Mar 2024), and another Owner flagged 'hidden fees now' (Jul 2024) — a serious operational risk to evaluate before committing.
Integration sync friction reported by users
Despite the 100+ partner catalog, reviewers report needing to 'hand sync multiple times throughout the day,' and one CEO described 'constant major functionality problems' (Sep 2020).
Customer support responsiveness complaints
A verified Manager called the support 'Worst experience!!!! Un professional customer service' (Sep 2023), which compounds the billing and integration risks.
Is Duve right for you?
OK for
Smaller operators with 10-30 listings who can absorb the $120/mo minimum and want a guest-experience layer separate from their PMS.
Skip if
You operate fewer than ~15 units, don't need branded apps, or can't tolerate the billing and integration friction multiple Capterra reviewers report.
Pricing in one line
From $120 • No free trial
Three published tiers in USD/EUR/GBP — Basic $120/mo min ($6/room), Pro $150/mo min ($7.50/room), Premium $200/mo min ($10/room). Enterprise tier is contact-sales.
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