Great for
Large property managers with 50–500+ listings who need institutional-grade accounting, tax reporting, and broad channel distribution — and have budget for $5K+/mo.
Track Hospitality Review: Is It Worth It?
Our independent take on Track Hospitality from an STR operator lens. No sponsored placements. From $5,000 • No free trial.
Our verdict
Enterprise PMS with best-in-class accounting — if you can stomach the onboarding
What Track Hospitality actually is
Track is an enterprise-grade property management system for short-term and vacation rental operators. It combines channel distribution, accounting, revenue management, and direct booking tools into a single platform. Known for strong financial reporting and tax features, it targets larger portfolios willing to invest in a premium, all-in-one solution.
What we like
User-friendly interface and cost-effectiveness for large portfolios
Reviews stated that Track was user-friendly and cost-effective — though 'cost-effective' applies mainly at scale where $5K/mo is spread across many units.
Strongest-in-class accounting and tax features
The accounting & tax side of TRACK is its strongest feature, per GetApp reviews. Critical for operators managing owner statements and tax compliance across many properties.
Measurable revenue performance improvement
On average, customers see a 27% boost in RevPAR according to Track's official website. Likely attributable to distribution breadth and revenue management integrations.
Where it falls short
Customer support is unreliable and deteriorating
There's a revolving door of customer success reps and support has become almost non-existent, with only a 50% chance you'll receive a reply to a ticket. Multiple reviewers corroborate.
Aggressive pricing and contract practices
TRACK raised pricing without customer consent, and when customers tried to cancel, they were told they had to pay for another 12 months due to auto-renewal.
Onboarding takes 6+ months with ongoing fees
The onboarding process is excessively prolonged, lasting over six months, with ongoing fees during the entire period. Budget for a long ramp-up before seeing value.
Is Track Hospitality right for you?
OK for
Mid-size operators (20–50 listings) scaling rapidly who want to consolidate onto one enterprise platform and can justify the spend against future growth.
Skip if
You manage fewer than 20 listings, need fast onboarding, or cannot commit to a $5K/mo minimum with auto-renewing annual contracts.
Pricing in one line
From $5,000 • No free trial
Starts at $5,000/month per Capterra. Custom pricing based on portfolio size — contact sales for exact quote. Users report auto-renewing contracts and price increases without notice. No free trial available.
See full pricing breakdown →Ready to try Track Hospitality?
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