Guest Communication
Duve
Guest experience platform with branded apps, online check-in, and upsells
Solid Option
Award-winning guest app with a real billing-and-support risk to evaluate
From $120 • No free trial
Comparison
Duve vs Chekin
Pricing, pros and cons, and buyer-fit side-by-side. Pick the one that matches your operation — or see why neither should.
Guest Communication
Chekin
Guest registration, ID verification, and EU compliance for short-term rentals
Best for Enterprise
The default guest-registration layer for EU short-term rental operators
From €3.95 • No free trial
✓Editorial verdict
Which Should You Pick: Duve or Chekin?
Pick Duve if you need a branded guest app, unified messaging inbox, and upsell engine layered on top of your PMS for 15+ unit portfolios or boutique hotels. Pick Chekin if your primary need is EU compliance — police and tourism registry filing across 20+ countries, tourist tax collection, and ID verification — at a dramatically lower price floor.
Editorial perspective from the Duve side; factual claims about Chekin are drawn from its review.
Pricing Side-by-Side
Duve
Full pricing →From $120 • No free trial
Basic
$120/mo minimum ($6/room)
- Per-room pricing above $120 floor
- Core guest experience features
Pro
$150/mo minimum ($7.50/room)
- Expanded guest app capabilities
- Per-room pricing above $150 floor
Premium
$200/mo minimum ($10/room)
- 0% commission on in-house upsells
- Per-room pricing above $200 floor
Enterprise
Contact sales
- Advanced customizations
- Expert services
Chekin
Full pricing →From €3.95 • No free trial
Basic
€3.95/property/mo
- Online check-in and guest registration
- Police/tourism authority reporting
- Tourist tax collection
Premium
€5.95/property/mo
- Everything in Basic
- One premium feature: ID verification, virtual keys, Guest App, digital guide, unified inbox, or e-invoicing
- Payment processing 1.5% + €0.99/transaction; 1% upselling commission
Enterprise
€7.95/property/mo
- Everything in Premium
- Customized configuration ('Personalizado')
- Same 3-unit monthly / 20-unit annual minimums
What each tool does well — and where it falls short
What Duve does well
Won Hotel Tech Report 'Best Guest App of 2024'
Industry recognition specifically for the guest application signals a polished end-user experience that differentiates Duve from generic messaging tools.
100+ named integrations across PMS, payments, and smart locks
The integrations marketplace lists specific partners in every operator-relevant category, which reduces stack-compatibility risk for adopters.
Capterra reviewers consistently single out ease of use
Multiple verified reviewers — including a Founder (Aug 2019) and an Owner (Oct 2023) — call out a user-friendly interface that non-technical operators can configure.
What Chekin does well
Police reporting coverage spans 20+ countries
Hotel Tech Report (accessed 2026-04-25) says Chekin handles 'police reporting (20+ countries)' alongside ID verification, digital signatures, tourist tax, and deposits. Removes manual filing for operators in Spain, Italy, Portugal, Germany, and beyond.
Slots alongside ~35+ named PMS and channel partners
The vendor integrations page lists Guesty, Hostaway, Cloudbeds, Lodgify, Smoobu, Mews, OwnerRez, Hostfully, Avantio, Hospitable, and more. Operators don't need to swap their stack to add a compliance layer.
Documented public REST API with self-serve API key generation
Chekin's public API documentation covers Reservations, Housing, Rooms, Police, and Stats endpoints with HTTPS-only access. Operators can build embedded check-in pages or pipe data into custom dashboards.
Where Duve falls short
Recurring billing complaints after cancellation
A verified Capterra Director wrote 'I have not used dive for months and they are still charging me' (Mar 2024), and another Owner flagged 'hidden fees now' (Jul 2024) — a serious operational risk to evaluate before committing.
Integration sync friction reported by users
Despite the 100+ partner catalog, reviewers report needing to 'hand sync multiple times throughout the day,' and one CEO described 'constant major functionality problems' (Sep 2020).
Customer support responsiveness complaints
A verified Manager called the support 'Worst experience!!!! Un professional customer service' (Sep 2023), which compounds the billing and integration risks.
Where Chekin falls short
Customer support repeatedly described as unresponsive in 2024–2025 reviews
A January 2025 Capterra review says 'Support is zero. We sent several emails... without success.' Capterra customer service score sits at 2.3/5 across multiple reviews — the most consistent negative signal across independent sources.
Minimums force small hosts to overpay
Vendor pricing page requires 3 units monthly or 20 units annually. A 1- or 2-property host pays for 3 units they don't have on monthly billing, and the annual discount is locked behind a 20-unit commitment.
Compliance value is overwhelmingly EU-centric
Authority connectors include Policía Nacional, Guardia Civil, SES.HOSPEDAJES, Alloggiati Web, ISTAT, SEF Portugal, eVisitor, and Feratel — with limited non-EU coverage (Dubai Police, EMAAR). US operators pay the per-property rate without the police-reporting feature that anchors the value prop.
Which Should You Pick
Pick Duve if
Mid-to-large STR portfolios and boutique hotel groups on Mews, Cloudbeds, Guesty, or Hostaway who want a polished branded guest app, online check-in, and upsells in one package.
Skip Duve if
You operate fewer than ~15 units, don't need branded apps, or can't tolerate the billing and integration friction multiple Capterra reviewers report.
Pick Chekin if
European STR operators in Spain, Italy, Portugal, Germany, and France who must submit guest data to police or tourism registries and want online check-in, ID verification, and tourist tax collection in one workflow.
Skip Chekin if
You're a sub-3-property US/non-EU host with no police-registration obligation, or you require fast, responsive customer support.
Where Duve and Chekin actually differ
- Duve is a guest-experience platform delivering a branded guest app, online check-in, messaging inbox, and upsell engine; Chekin is a compliance-first layer focused on police/tourism registry filing in 20+ countries, ID verification, tourist tax, and deposit collection — it does not offer a guest app or upsell tools.
- Duve's entry floor is $120/mo minimum ($6/room on the Basic tier) with no free trial; Chekin starts at €3.95/property/mo with a 3-unit monthly minimum, putting its effective floor around €11.85/mo — roughly a tenth of Duve's minimum.
- Duve lists 100+ named integrations including enterprise PMS partners like Mews, Cloudbeds, and Guesty plus payment processors like Stripe and Adyen; Chekin lists 35+ PMS, channel, and smart-lock partners including Hostaway, Guesty, Cloudbeds, and Nuki.
- Chekin charges transaction fees on deposits (1.5% + €0.30) and Waivo damage protection ($2.50–$4/booking) on top of its per-property subscription; Duve bundles its upsell engine into the subscription tier with no per-transaction commission disclosed.
- Both publish open APIs — Chekin's public REST API covers reservations, housing, police, and stats endpoints; Duve publishes outbound webhooks plus an incoming document-push API through partner integrations. Neither supports Zapier.
Common objections
- Chekin costs a fraction of Duve — why pay $120/mo minimum when Chekin starts at €3.95/property?
- Because they solve different problems. Chekin handles EU police reporting, tourist tax, and ID verification — it doesn't offer a branded guest app, messaging inbox, or upsell engine. Duve's price covers the full guest-experience layer that drives ancillary revenue and brand consistency. If you only need compliance filing, Chekin is the right tool at a fraction of the cost; if you want to monetize the guest journey, Duve covers capabilities Chekin doesn't touch.
- Chekin handles police filing in 20+ countries — does Duve cover any regulatory compliance?
- Duve offers online check-in and ID verification, but it does not file guest data with police or tourism registries. Operators in countries with mandatory police reporting (Spain, Italy, Portugal, Croatia, Austria, etc.) still need Chekin or an equivalent compliance layer alongside Duve. Many EU operators run both — Duve for the branded guest experience, Chekin for the authority submissions underneath.
- Duve skips Vrbo on its integrations page — is Chekin a better fit for Vrbo-heavy operators?
- Chekin works alongside Vrbo-connected PMSs like OwnerRez and Lodgify, but its compliance value only kicks in for EU operators. Duve's named OTA channels are Booking.com and Airbnb; Vrbo-first operators should verify Vrbo coverage through their PMS before committing to either tool. Neither is a direct Vrbo integration — both sit behind a PMS.
Keep Digging
Duve
Award-winning guest app with a real billing-and-support risk to evaluate
Chekin
The default guest-registration layer for EU short-term rental operators