Cleaning & Operations
Properly
Vacation rental quality management with visual checklists and remote inspections
Best for Automation
Best-in-class turnover quality management for vacation rentals
From $12 • 14-day trial
Comparison
Properly vs HouseCall Pro
Pricing, pros and cons, and buyer-fit side-by-side. Pick the one that matches your operation — or see why neither should.
Cleaning & Operations
HouseCall Pro
Field service management for crews that maintain STR properties
Niche Fit
A field service tool, not an STR tool — useful only if you run your own maintenance crew
From $59 • 14-day trial
✓Editorial verdict
Which should you pick: Properly or HouseCall Pro?
Pick Properly if you're a property manager who needs photo-verified turnover quality control integrated with your PMS. Pick HouseCall Pro if you run a field service business (cleaning crew or maintenance company) that invoices STR clients and needs dispatching, scheduling, and payment collection.
Editorial perspective from the Properly side; factual claims about HouseCall Pro are drawn from its review.
Pricing side-by-side
Properly
Full pricing →From $12 • 14-day trial
1 property
$12/mo
1 listing
- Visual checklists and photo verification
- Cleaner management and scheduling
- Real-time job tracking and notifications
- 30-day free trial
10 properties
$85/mo ($8.50/property)
Up to 10 listings
- Everything in 1-property tier
- Sliding per-property discount
50 properties
$245/mo ($4.90/property)
Up to 50 listings
- Everything in 10-property tier
- Further volume discount
100 properties
$395/mo ($3.95/property)
Up to 100 listings
- Everything in 50-property tier
- Continued volume discount
500+ properties
~$3.19/property/mo
500+ listings
- Everything in 100-property tier
- Best per-property rate
HouseCall Pro
Full pricing →From $59 • 14-day trial
Basic
$59/mo (annual) / $79/mo (monthly)
- 1 user
- Scheduling and dispatching
- Mobile app for field techs
- Invoicing and payments
Essentials
$149/mo (annual) / $189/mo (monthly)
- Up to 5 users
- Everything in Basic
MAX
$299/mo (annual) / $329/mo (monthly)
- Up to 8 users (+$35/mo each additional)
- Everything in Essentials
What each tool does well — and where it falls short
What Properly does well
Extremely simple to use for high-frequency turnover management
Users report it's "extremely simple to use" for companies "managing many properties that require frequent cleaning and not having time for any system that is difficult to navigate and time consuming."
Competitors admit they can't match Properly's turnover capabilities
"Property Management Software companies who have Housekeeping modules have said they cannot compete with Properly for turnovers" — a rare endorsement from rival platforms.
Real-time photo-based updates keep managers in the loop
Users value "true to time notifications and updates on ongoing jobs" and that the platform is "concise and very customizable, and can take pictures of areas which require extra attention from housekeepers."
What HouseCall Pro does well
Intuitive drag-and-drop scheduling with a strong mobile app
Dispatchers can assign jobs quickly and field techs manage their day from a highly-rated iOS app. Onboarding new employees is fast, which matters when turnover crews change seasonally.
Property profiles with full service and equipment history
Each property stores maintenance records, technician assignments, materials used, and cost history — useful for tracking recurring turnover maintenance across an STR portfolio.
Well-established platform with strong review reputation
4.7 out of 5 on Capterra across 2,739 verified reviews. Operating since 2013, serving thousands of service professionals across the US.
Where Properly falls short
No in-app payments for cleaning providers
Users report "inability to pay providers in-app is a problem" and confusion when in-app messages blur the line between Properly staff and actual cleaners.
Feature overload creates an initial learning curve
The platform has "so many features that at first, it feels overwhelming to learn" — expect a ramp-up period before teams are fully productive.
Remote inspections miss non-visual issues
Walk-through inspections catch 98% of errors, but remote inspections only catch 87% — they cannot detect issues "that can't be seen in a photo, such as a sticky floor or dust on furniture surfaces."
Where HouseCall Pro falls short
Essential features locked behind paid add-ons
Critical capabilities like the phone system, GPS tracking, sales proposals, and flat-rate price book all cost extra. This is the number-one complaint across review platforms and the top reason businesses leave.
Invoicing workflow breaks for property managers
A platform change disrupted how invoices and images are bundled, sending each image as a separate attachment instead of one clean PDF — a significant pain point for managers receiving dozens of job reports.
No route optimization or real-time GPS for mobile crews
For teams servicing multiple STR properties per day, the lack of built-in route optimization is a notable gap. GPS updates only every few minutes, not in real time.
Which should you pick
Pick Properly if
Property managers focused on housekeeping and maintenance quality control with visual documentation needs — especially teams managing 10+ listings with multiple cleaners.
Skip Properly if
You need comprehensive channel management or full-service property management beyond cleaning operations.
Pick HouseCall Pro if
Home service business owners (cleaners, handymen, maintenance techs) who service STR properties and need scheduling, dispatching, invoicing, and GPS tracking for field crews.
Skip HouseCall Pro if
You're looking for a PMS, channel manager, or any tool that handles bookings, guest communication, dynamic pricing, or listing optimization — HouseCall Pro does none of this.
Where Properly and HouseCall Pro actually differ
- Properly integrates with 13+ PMS platforms (Hostaway, Guesty, Streamline) and syncs directly with Airbnb; HouseCall Pro has zero STR or PMS integrations
- Properly prices per-property at $3.19–$12/mo with no base fee; HouseCall Pro prices per-user at $59–$299/mo regardless of portfolio size
- Properly provides visual checklists with mandatory photo verification and remote inspections; HouseCall Pro has no inspection workflows or quality verification features
- HouseCall Pro includes invoicing, integrated payment processing (2.59%), and a public API with Zapier support; Properly has no invoicing, no Zapier, and API access is enterprise-only
- HouseCall Pro stores per-property service and equipment history with cost tracking; Properly tracks task completion and photos but not equipment or maintenance cost history
Common objections
- My cleaning company uses HouseCall Pro — should I make them switch to Properly?
- No. These tools serve different roles. Your cleaners use HouseCall Pro to manage their business — dispatching, invoicing you, tracking their costs. You use Properly to verify their work quality via photo checklists. Both can coexist: they manage their schedule in HouseCall Pro, you verify their output in Properly.
- HouseCall Pro has a public API and Zapier — can't I just connect it to my PMS?
- Technically yes via a custom Zapier workflow, but you'd be building reservation-triggered automation from scratch with no native support. Properly pulls booking data directly from your PMS and auto-generates turnover tasks. The Zapier workaround adds fragility and maintenance overhead that defeats the purpose of automation.
- HouseCall Pro's $59/mo flat fee seems cheaper than Properly at 10+ listings — is it?
- At 10 listings Properly costs $85/mo vs HouseCall Pro's $59/mo Basic tier. But HouseCall Pro gives you zero reservation sync, zero photo verification, and zero PMS connectivity. You'd spend the $26/mo savings on hours of manual scheduling. These tools solve fundamentally different problems — compare Properly to Breezeway or Turno instead.
Keep digging
Properly
Best-in-class turnover quality management for vacation rentals
HouseCall Pro
A field service tool, not an STR tool — useful only if you run your own maintenance crew