Guest Communication
Touch Stay
Digital guidebooks that cut guest questions by up to 80%
Solid Option
Feature-rich digital guidebook platform with a premium price tag
From $8.25/listing • Free trial
Comparison
Touch Stay vs Enso Connect
Pricing, pros and cons, and buyer-fit side-by-side. Pick the one that matches your operation — or see why neither should.
Guest Communication
Enso Connect
AI-powered guest experience and upsell platform for vacation rentals
Best for Automation
Best-in-class guest experience automation with strong upsell ROI
From $15/listing • No free trial
✓Editorial verdict
Which Should You Pick: Touch Stay or Enso Connect?
Pick Touch Stay if your primary need is a digital guidebook platform that proactively reduces guest questions, with simple pricing at $8.25/listing/mo annual and no implementation fee. Pick Enso Connect if you need a broader guest-experience platform — AI-powered communications, Boarding Pass guest portal, smart lock integrations, and CRM re-engagement campaigns — and can absorb higher per-listing pricing plus a $300+ setup fee and 5% upsell commission.
Editorial perspective from the Touch Stay side; factual claims about Enso Connect are drawn from its review.
Pricing Side-by-Side
Touch Stay
Full pricing →From $8.25/listing • Free trial
Annual plan
$8.25/mo per property ($99/yr)
Per property
- Digital guidebook (PWA)
- Email and SMS messaging
- Upsell widget
- 5-star review popup
- Contact collection
- Analytics dashboard
- PMS integrations
Monthly plan
Higher per-property rate (exact pricing varies)
Per property
- All features in annual plan
Enso Connect
Full pricing →From $15/listing • No free trial
Core (1-5 listings)
$15/listing/mo
1-5 listings
Booking fee: 5% on upsells only
- AI Unified Inbox
- Boarding Pass guest portal
- Smart lock integrations
- Basic upsell engine
Core (500+ listings)
$7/listing/mo
500+ listings
Booking fee: 5% on upsells only
- Everything in Core
- Volume pricing
Pro (1-5 listings)
$35/listing/mo
1-5 listings
Booking fee: 5% on upsells only
- Everything in Core
- Advanced automation
- Full upsell suite
Pro (500+ listings)
$17/listing/mo
500+ listings
Booking fee: 5% on upsells only
- Everything in Pro
- Volume pricing
What each tool does well — and where it falls short
What Touch Stay does well
Reduces guest questions by up to 80%
Thousands of hosts report significant time savings from automated responses and comprehensive digital guidebooks, with 92% of users reporting happier guests.
No-download progressive web app
Guests access guidebooks directly on their devices without downloading anything. They can optionally add to their home screen for offline access with a custom icon.
Extensive bundled features beyond guidebooks
Touch Stay bundles email and SMS messaging, an upsell widget, a 5-star review popup, contact collection, and an analytics dashboard — reducing the need for separate tools.
What Enso Connect does well
AI automation handles up to 80% of guest communications
The AI Unified Inbox significantly reduces manual workload for property managers by automating routine guest messaging, freeing time for higher-value tasks.
Vendor states some customers generate 10-12x subscription cost monthly in upsell revenue
Per a Capterra vendor response (Oct 2025), some operators generate 10-12x their subscription in upsells. This is vendor-stated, not independently verified, but the platform's upsell engine is a core differentiator.
Unified guest portal requires no app download
The Boarding Pass feature gives guests a single link for all trip needs — check-in, lock codes, local guides, upsells — removing friction from the guest experience.
Where Touch Stay falls short
No permanent free tier
Touch Stay offers only a 14-day trial with no free plan, making it harder for small operators to test long-term before committing.
Higher cost than key competitors
Competitors like GoGuidebook offer similar digital guidebook functionality at roughly 25% lower cost, which adds up for larger portfolios.
Cumbersome multi-guide management
While you can duplicate and edit guidebooks, syncing changes between multiple guides for similar properties is tedious and error-prone.
Where Enso Connect falls short
Priced higher than average in its category
At $15/listing/mo (Core) for small portfolios plus a $300+ implementation fee, Enso Connect costs more than simpler guest messaging tools, potentially limiting adoption for budget-conscious operators.
Significant learning curve to configure rules and conditions
While powerful, users report the platform requires considerable upfront learning to set up automation rules, conditions, and workflows before realizing its full potential.
Limited customization options currently available
Users note that personalization capabilities are somewhat restricted, though the company is reportedly expanding these features over time.
Which Should You Pick
Pick Touch Stay if
Larger vacation rental portfolios (10+ properties) already integrated with PMSs like Hostaway or Guesty who want comprehensive guest communication tools with upselling features.
Skip Touch Stay if
Small operators (1–5 properties) who prefer free options or don't need extensive PMS integrations — competitors like GuestIntro offer similar functionality at lower cost.
Pick Enso Connect if
Property managers seeking AI-powered guest experience automation and revenue optimization through upsells, particularly those with 10+ listings who can absorb the implementation investment.
Skip Enso Connect if
You're a budget-conscious operator with fewer than 5 listings or you prefer simple, low-setup guest communication tools without upsell complexity.
Where Touch Stay and Enso Connect actually differ
- Touch Stay starts at $8.25/listing/mo on annual plans with no implementation fee. Enso Connect Core starts at $15/listing/mo (1-5 listings), drops to $7/listing/mo at 500+ listings, with a $300+ implementation fee and 5% commission on upsell revenue — mid-range pricing (6-499 listings) is custom-quoted.
- Touch Stay is a focused digital guidebook platform (PWA-based, no app download) that reduces guest questions by up to 80% through proactive information delivery. Enso Connect is a broader guest-experience platform combining AI-powered communications, a guest portal (Boarding Pass), smart lock integrations, and CRM with re-engagement campaigns.
- Enso Connect integrates with 30+ platforms across PMS, OTA, and IoT categories and supports direct channel messaging on Airbnb, Vrbo, and Booking.com. Touch Stay integrates with 10+ platforms including Hostaway, Guesty, and OwnerRez, with Airbnb as its only listed direct channel.
- Touch Stay's upsell widget charges no commission on ancillary revenue. Enso Connect charges a 5% fee on upsells — at $10,000/year in upsell revenue, that's $500/year in commission.
- Enso Connect is rated "great" for Airbnb-first operators (official Airbnb Partner with native messaging) and direct-booking operators (CRM, upsell engine). Touch Stay is rated "great" for large portfolios and multi-channel operators but only "okay" for Airbnb-first and Vrbo-first segments.
Common objections
- Enso Connect has smart locks, a guest portal, and CRM — Touch Stay is just a guidebook. Isn't Enso a complete solution?
- Enso Connect is more comprehensive as a guest-experience platform. But comprehensiveness only matters if you need those features. If you already have smart lock tools, a PMS with decent messaging, and don't need a dedicated guest portal or CRM, Touch Stay's guidebook-focused product at $8.25/listing is cheaper than paying Enso for features you already have. If you're building guest-experience tooling from scratch, Enso's bundled platform avoids stitching together multiple point solutions.
- Enso Connect charges a 5% upsell commission and $300+ implementation fee — doesn't Touch Stay win on economics?
- On pure economics, yes. Touch Stay keeps 100% of upsell revenue with no implementation fee. Enso's $300 setup cost amortizes quickly, but the 5% upsell commission is ongoing. Whether that's worth it depends on whether Enso's AI-powered targeting and deeper automation drive enough additional upsell revenue to cover the commission. For operators who want predictable costs, Touch Stay is simpler; for operators betting on AI-driven upsell optimization, Enso may net out ahead.
- Touch Stay claims to cut guest questions by 80% — can Enso Connect match that?
- They attack the problem differently. Touch Stay reduces inbound questions by making information available proactively through digital guidebooks — guests find answers before they ask. Enso Connect uses AI-powered communications to handle messages that do come in, plus the Boarding Pass portal for self-service. Both reduce the operator's communication burden, but through prevention (Touch Stay) vs. automation (Enso Connect). The right choice depends on whether you'd rather stop questions from arriving or handle them faster when they do.
Keep Digging
Touch Stay
Feature-rich digital guidebook platform with a premium price tag
Enso Connect
Best-in-class guest experience automation with strong upsell ROI